Customer Service Representative
£28,000
5x days onsite
We're looking for a friendly, reliable and organised Customer Service Representative to join our growing team. This role is all about helping our existing customers have a great experience with us, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.
What you'll be doing
You'll be the first point of contact for our customers once they've joined us, handling a wide range of administrative and support tasks, including:
Responding to customer queries by phone and email, from billing questions to contract clarifications and general account support
Processing customer orders, returns and replacement equipment
Onboarding new customers, managing their orders, keeping them informed, and ensuring their installation or setup process goes smoothly
Handling and resolving customer complaints with care and professionalism
Liaising with internal teams, such as technical support or operations, to ensure a seamless customer experienceWhat we're looking for
Someone with previous experience in customer service, operations or administration
Excellent communication skills - clear, friendly and confident on the phone and in writing
Highly organised with good attention to detail, and able to manage multiple tasks effectively
Comfortable using systems to process orders, track returns and maintain accurate customer records
A team player who is proactive, dependable and willing to get involved wherever neededPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application