Area Build Manager / Contracts Manager
Reports to: Construction Director
Key Responsibilities
Health, Safety & Environment
* Create a positive team approach to maintaining the highest Health and Safety standards.
* Comply with responsibilities outlined by Lioncourt Homes Health and Safety Policy and the Health, Safety & Environment Manager (HS & E), ensuring compliance from our site teams and sub-contractors.
* Assist the HS & E Manager in preparing the Construction Phase Health, Safety and Environmental Plan.
* Continuous monitoring and supporting of HS&E on developments, providing constructive feedback to each Site team.
* Be aware of and support the Company’s commitment to Mental Health Awareness.
Development Planning
* Alongside the Construction Director, agree build direction, taking into account individual site challenges and complexities.
* Create and adjust build programmes and communicate these to the site teams.
* Identify critical issues which could affect the programme delivery and put plans in place to reduce impact.
Quality and Programme Delivery
* Visit each development frequently.
* Monitor and inspect quality and site presentation to ensure that the highest standards are being achieved by encouraging continuous improvement.
* Monitor the NHBC portal to ensure reportable items are kept to a minimum and produce reports to the site teams as and when required.
* Provide regular internal feedback where any quality issues are recurrent.
* Promote and support the attainment of NHBC quality awards.
* Create a positive, productive team environment in line with our business culture and values.
* Lead, motivate, support, guide and encourage the career development of all members of each Site team.
* Carry out recruitment in conjunction with HR and the needs of developments and the business.
* Recognise and encourage excellent performance.
* Ensure that any training requirements are discussed openly, and steps taken to support any additional development needs.
* Undertake annual PDRs.
Sustainability
* Support the delivery of our local Employment and Skills training initiatives.
* Encourage a positive and proactive approach to waste management.
* Support the achievement of our Company Sustainability Vision targets.
* Ensure a positive, proactive relationship of transparency and trust with the Sales team.
* Clear and concise communication.
* A thorough understanding of the conveyancing and completion processes.
Customer Service
* Maintain a 5 star mindset across all of the site teams.
* Have a thorough understanding of the customer journey both pre and post legal completion ensuring that each site team is adhering to our standards.
* Carry out handover inspections and produce reports to the relevant site teams.
* Have a full understanding of the HBF satisfaction process to ensure the highest results are achieved.
* Strive to achieve the highest quality Lioncourt homes for our customers.
Internal and External Working Relationships
* Build a strong cross disciplinary team ethos with all internal departments including Health and Safety, Sales, Commercial, Customer Care, Design, Engineering, Finance, Land, Marketing, HR and IT.
* Develop solid working relationships with suppliers and sub-contractors, local authorities, service and utility companies, consortium site representatives where applicable, local community stakeholders, consultants, building Control, Health & Safety Executive, Housing Association representatives.
Person Specification
* 10+ years experience within house building, of which 3 years managing multiple projects as Contracts Manager or Area Build Manager is essential.
* Degree level attainment within a construction related field, desirable.
* NVQ Construction Management Level 6 or above, desirable.
* A genuine passion for the safe delivery of excellent quality homes.
* Driven and resilient.
* Driving licence.
Leadership and Management Style
* Able to apply a calm, logical, empathetic approach to situations.
* Proven experience of coaching and guiding others through good communication skills.
* Able to delegate work effectively.
Experience required
3+ years at Contracts Manager level or similar.
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