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Assistant Facilities Manager, Greater Manchester
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Client:
JLL
Location:
Greater Manchester, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
86430efac07f
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
An exciting opportunity has arisen for an Assistant Facilities Manager who will manage the tactical delivery for the assigned property/facility and be the on-site point of contact for the key stakeholders &/or client. The responsibilities will include directly managing the Workplace Ambassador/s, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Assistant Facilities Manager is also required to provide administrative support to the team.
What this job involves
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.
You will be instrumental in ensuring the Hong Kong workplace delivers a great experience for visitors and staff whilst also overseeing remote coverage to other APAC sites, your ownership of these multiple sites ensuring you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
* Site Operations Management
* Implement Industry Best Practice operations
* Oversee work performed by Janitorial, Reception, Mail & Parcel Services, and Site Amenity teams and ensure that all work is performed at the prescribed service level and frequency.
* Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location.
* Monitor work order SLA adherence
* Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
* Coordinate with onsite team to advance service quality and enhance the client partnership
* Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
* Assist and monitor to ensure all building procedures and performance measures are maintained at all times
* Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
* Maintain premises in neat and good working condition at all times
* Provide support for regular reporting packages
* Proactively meet with Client’s representatives on scheduled basis.
* Communicate regularly with the clients representatives, providing necessary support and information on the status of all areas under management
* Ensure all Critical Environment (CEM) requirements are met
* Seek ways to reduce costs and improve operational standards
* People Management
* Assist in developing and sustain a high-quality well motivated team
* Ensure high staff morale, trust and work ethics
* Actively support an environment that supports teamwork, co-operation and performance excellence within the team
* Assist in mentoring and enabling Training & Development of team members
* Client/Stakeholder Management
* Deliver excellent customer service to meet on-site client’s expectations
* Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
* Monitor procedures to ensure client’s expectations are conveyed and worked upon
* Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
* Assist in the procurement of vendors and services as required
* Finance Management / Cost Control / Profitability
* Assist in ensuring that the site’s financial operations are meeting targets and control requirements
* Assist and monitor financial processes to ensure account payable procedures are followed in a timely and accurate manner at all times
* Ensure prompt and accurate management of purchase orders.
* Health & Safety Management
* Implement and manage safety procedures to ensure the provision of a safe working environment
* Ensure compliance with statutory regulations on fire, health and safety standards
* Conduct regular audits to ensure safety procedures on site are in place and working
* Assist in carrying out safety procedures when needed
* Assist in the implementation and management of a property risk management program
* Support the implementation and monitoring of disaster recovering and business continuity plans
* Follow established escalation procedures and incident reporting procedures
* Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
* Achieve Key Performance Indicators and Service Level Agreement targets
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
* Experienced in facilities, property management, hospitality or related field
* You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
* High attention to detail
* Ability to react quickly and decisively when faced with a problem or issue
* Able to work off their own initiative and with minimal direction
* Strong team player with a commitment to support their colleagues
* Exceptionally organised and skilled in multi-tasking
* Computer Literate – good understanding and working knowledge of office software.
* Strong communicator – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
* Excellent time management and organisational skills
* Ability to work under pressure and to tight deadlines
* Able to demonstrate knowledge of local health and occupational safety requirements
* Experienced in dealing with critical facilities and vendor management for specialized services
You also need to be:
* Self-motivated; confident & energetic
* Flexible – able to adapt to rapidly changing situations
* Goal-oriented – able to focus on meeting all performance targets
* A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
Critical Competencies for Success
* Able to cooperate and work well with others to meet targets
* Support the team effectively as and when needed
* Proven ability to commit to flawless execution while complying with firm’s procedures and standards
* Client Focus & Relationship Management
* Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
* Able to interact with the general client staff & vendors with ease
* Ability to manage conflict and conflicting priorities
* Demonstrates ability to work with vendors to deliver efficient services
* Demonstrates proactive & professional approach to customer service
* Project Management & Organizational Skills
* Proven ability to manage multiple and complex operational matters on a daily basis
* Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
Location:
On-site –Greater Manchester, GBR
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
An exciting opportunity has arisen for an Assistant Facilities Manager who will manage the tactical delivery for the assigned property/facility and be the on-site point of contact for the key stakeholders &/or client. The responsibilities will include directly managing the Workplace Ambassador/s, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Assistant Facilities Manager is also required to provide administrative support to the team.
What this job involves
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.
You will be instrumental in ensuring the Hong Kong workplace delivers a great experience for visitors and staff whilst also overseeing remote coverage to other APAC sites, your ownership of these multiple sites ensuring you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
1. Site Operations Management
2. Implement Industry Best Practice operations
3. Oversee work performed by Janitorial, Reception, Mail & Parcel Services, and Site Amenity teams and ensure that all work is performed at the prescribed service level and frequency.
4. Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location.
5. Monitor work order SLA adherence
6. Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
7. Coordinate with onsite team to advance service quality and enhance the client partnership
8. Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
9. Assist and monitor to ensure all building procedures and performance measures are maintained at all times
10. Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
11. Maintain premises in neat and good working condition at all times
12. Provide support for regular reporting packages
13. Proactively meet with Client’s representatives on scheduled basis.
14. Communicate regularly with the clients representatives, providing necessary support and information on the status of all areas under management
15. Ensure all Critical Environment (CEM) requirements are met
16. Seek ways to reduce costs and improve operational standards
17. People Management
18. Assist in developing and sustain a high-quality well motivated team
19. Ensure high staff morale, trust and work ethics
20. Actively support an environment that supports teamwork, co-operation and performance excellence within the team
21. Assist in mentoring and enabling Training & Development of team members
22. Client/Stakeholder Management
23. Deliver excellent customer service to meet on-site client’s expectations
24. Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
25. Monitor procedures to ensure client’s expectations are conveyed and worked upon
26. Procurement & Vendor Management
27. Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
28. Assist in the procurement of vendors and services as required
29. Finance Management / Cost Control / Profitability
30. Assist in ensuring that the site’s financial operations are meeting targets and control requirements
31. Assist and monitor financial processes to ensure account payable procedures are followed in a timely and accurate manner at all times
32. Ensure prompt and accurate management of purchase orders.
33. Health & Safety Management
34. Implement and manage safety procedures to ensure the provision of a safe working environment
35. Ensure compliance with statutory regulations on fire, health and safety standards
36. Conduct regular audits to ensure safety procedures on site are in place and working
37. Assist in carrying out safety procedures when needed
38. Risk Management
39. Assist in the implementation and management of a property risk management program
40. Support the implementation and monitoring of disaster recovering and business continuity plans
41. Follow established escalation procedures and incident reporting procedures
42. Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
43. Achieve Key Performance Indicators and Service Level Agreement targets
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
44. Experienced in facilities, property management, hospitality or related field
45. You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
46. High attention to detail
47. Ability to react quickly and decisively when faced with a problem or issue
48. Able to work off their own initiative and with minimal direction
49. Strong team player with a commitment to support their colleagues
50. Able to demonstrate superior people management skills
51. Exceptionally organised and skilled in multi-tasking
52. Computer Literate – good understanding and working knowledge of office software.
53. Strong communicator – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
54. Excellent time management and organisational skills
55. Ability to work under pressure and to tight deadlines
56. Able to demonstrate knowledge of local health and occupational safety requirements
57. Experienced in dealing with critical facilities and vendor management for specialized services
You also need to be:
58. Self-motivated; confident & energetic
59. Flexible – able to adapt to rapidly changing situations
60. Goal-oriented – able to focus on meeting all performance targets
61. A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
Critical Competencies for Success
62. Firm First mind-set
63. Able to cooperate and work well with others to meet targets
64. Support the team effectively as and when needed
65. Proven ability to commit to flawless execution while complying with firm’s procedures and standards
66. Client Focus & Relationship Management
67. Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
68. Able to interact with the general client staff & vendors with ease
69. Ability to manage conflict and conflicting priorities
70. Demonstrates ability to work with vendors to deliver efficient services
71. Demonstrates proactive & professional approach to customer service
72. Project Management & Organizational Skills
73. Proven ability to manage multiple and complex operational matters on a daily basis
74. Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
Location:
On-site –Greater Manchester, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44(0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
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