Brief description We are very excited to announce we are currently recruiting to expand our innovative and energetic team. You will be a part of a dynamic team on a mission to revolutionise customer experiences. You must be a self-motivated individual and pride yourself on building excellent relationships with existing and potential customers. Career progression continues to be a strength as our highly profitable business continues to grow and invest across all business areas whilst taking their ambitious business plans on to the next level. Purpose of the role You will be responsible for recovering any monies due on customer accounts within the current regulatory framework. Communicating with customers and authorised third parties relating to collections and recoveries activities on Motor Finance accounts. This will involve identifying and helping customers who may be experiencing financial difficulty. Duties and responsibilities Deal empathetically with customers whilst questioning and probing to understand their circumstances Examine accounts in arrears, verify the elements, obtain instructions regarding their recovery and determine appropriate action Communicate with customers in arrears to agree sustainable payment arrangements in line with affordability Monitor judgment cases to ensure payments are made as ordered Agree and subsequently monitor forbearance arrangements with customers Interpret customer's instructions and action in accordance with departmental processes and procedures Adhering to agreed company regulation and legislation eg FCA, DPA, CONC, MCOB etc. Understanding forbearance options available to customers and working with them to understand their long-term intentions of repaying their loan balance Manage, organise and update information on relevant computer systems About You Skills Excellent communication skills Ability to use own initiative and work within a team Demonstrate problem solving and analysis skills with attention to detail and accuracy Willing to learn new systems quickly using existing IT skills Ability to adapt to change and remain calm under pressure Qualifications and experience Previous collections experience also required. Previous motor finance experience would be desirable. Working hours We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We encourage our team to find a work pattern that suits their needs, asking you to work from the office once per week and encouraging you to work from home when it suits you the most. Our opening hours are; Monday 08:30-19:00 Tuesday 08:30-17:00 Wednesday 08:30-19:00 Thursday 08:30-17:00 Friday 08:30-17:00 Saturday 09:00-13:00 We ask that you work until 19:00 at least once per week and that you covered 2 Saturday shifts in an 8 week period. If you think that you can work with us to find a working pattern that suits your needs whilst helping us to manage our customers during those hours then don't be afraid to talk about your preferences at your interview.