Operations Manager (Job Share)
Salary: GBP 14.14 per hour.
Vertas, a trusted facilities management provider, seeks a dedicated Operations Manager to join the Facilities Team.
About the Role
Based in The Hold, Ipswich IP4 1LR, you will be working 22.5 hours per week, Wednesday, Thursday & Friday.
A background in catering is essential.
Responsibilities
* Delivering a high level of service across FM functions on site, being proactive and planning for changing customer needs.
* Day‑to‑day operational management ensuring high‑quality service through a ‘one team’ approach.
* Ensuring the service exceeds customer needs.
* Maintaining an onsite café, adhering to food safety, hygiene and allergen standards.
* Ordering stock, checking compliance, and managing staff rotas.
Qualifications & Experience
* Experience in FM and catering background.
* Knowledge of soft FM services and building management.
* Familiarity with food standards, allergens and hygiene.
* Leadership experience managing a team.
* Event catering management experience.
Specialist Knowledge & Skills
* Creative problem‑solving; e.g., recruitment, staff retention, implementing change.
* Prioritising workload, interpreting policies and legislation.
* Knowledge of technical equipment relevant to duties.
* Costing facilities management service specifications.
* Accurate estimation, pricing, payroll certification.
* Adapting service delivery to customer demands and health/hygiene parameters.
* Knowledge of security procedures.
* Staff and budget management experience.
* Awareness of diversity and inclusion considerations.
* Understanding of organisational political and procedural context.
Interpersonal & Communication Skills
* Strong communication with heads of departments, senior management.
* Influencing, negotiating, persuasive skills to adopt policies.
* Listening to staff concerns and providing practical advice.
* Managing change and supporting others.
* Contract negotiation and influencing decisions.
* Dispute resolution / arbitration skills.
* High standards in documentation preparation.
* Leadership skills.
* Ability to produce comprehensive written reports.
* Excellent written and verbal communication.
* Experience in sole charge of facilities management service.
* Commercial approach to service delivery achieving financial targets.
* Team management experience.
Additional Requirements
* Long‑term strategic planning for business viability.
* Medium‑term operational planning to achieve business targets.
* Motivating and developing others.
Autonomy & Decision Making
* Freedom to work within budget constraints (purchasing, contracting).
* Decision making on service delivery in consultation with customers and senior management.
* Knowing when to seek senior support.
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