About The Role We are looking for an experienced Mobile Cleaning Supervisor to join our team. As a Mobile Cleaning Supervisor you will deliver and support the field-based elements of SBFM’s service provision! For this position, regular travel to site locations within the following areas will be required; Exeter, Plymouth, Taunton, Torquay, Poole. Duties and Responsibilities Contract retention - working as part of a management team ensuring high standards of service, customer satisfaction as per agreed client KPIs Driving staff engagement through delivering training and inductions, toolbox talks, providing feed- back etc. Building and maintaining positive regional-structure client relationships Building and maintaining positive site-level client relationships Ensuring health & safety legislation is followed at all times. Completion of audits Site visits and cleans Training of site based staff Completing stock checks and following agreed process for ordering (likely to be request CS to order) Cover clean management, utilizing existing workforce where possible and completing site cleaning where necessary Driving and enforcing the use of the clocking-in system Recording all visits on the Job Watch system Supporting with the delivery of mobilisation tasks, including (but not limited to): site visits, consul- stations, inductions, training etc. Escalating concerns to the Regional Manager as necessary. Responding to ad hoc requests from Operations Director/Office Manager Responding to ad hoc requests from Regional Manager Effective collaboration with Contract Managers Ensuring all systems are updated as appropriate and information is shared with all relevant parties (including copying emails to relevant Regional Manager/Contract Manager) Qualifications and Skills Must either possess the IOSH Managing Safely qualification or be willing to complete the training with SBFM within the first 3 months of employment. Demonstrable experience in a similar role Excellent communication skills IT literate A proactive approach and an excellent eye for detail, methodical and organised and able to work autonomously Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment Team player and able to motivate others A full, clean, driving licence and the willingness to travel in the UK to all client sites as required. The successful candidate will receive: Company vehicle 20 days holiday plus bank holidays Pension Scheme Internal mentoring scheme Regular company events Commitment to SBFM Values Be a Good Person We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative. Play as a Team Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team. Think Differently We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth. Make an Impact It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.