Job Description
Customer Services Coordinator
Your new company
We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery.
Your new role
As a Customer Services Cooridnator your role will involve
* Customer Engagement & Case Management.
* Act as the primary point of contact for customers across all stages of the service lifecycle.
* Understand customer needs and manage requirements throughout each stage.
* Take ownership of case management, ensuring queries are resolved efficiently.
* Build and maintain strong, long-term customer relationships.
* Coordinate service visits, including scheduling activities alongside field service teams.
* Manage service quotations, contracts, and order processing.
* Allocate and track job numbers, ensuring accurate records and completion updates.
* Process purchase requisitions and manage order workflows.
* Support invoicing processes and ensure accurate financial handling.
* Maintain stock and inventory levels for field-based engineers.
* Manage parts quotations and secure purchase orders post-service delivery.
* Support helpdesk operations including call handling and service coordination.
* Ensure efficient allocation and tracking of service activities.
* Escalate customer issues or complaints where necessary.
* Maintain accurate customer records and support account setup processes.
* Ensure adherence to internal quality management systems and procedures.
* Collaborate across departments to improve service delivery and customer experience.
* Contribute to KPI tracking and performance targets.
What you'll need to succeed
* Proven experience in a customer-facing or customer support role.
* Ability to work effectively in a fast-paced, evolving environment.
* Strong verbal and written communication skills.
* Proficiency in Microsoft Office applications.
* Experience coordinating schedules, operations, or service delivery.
* Experience scheduling field-based service engineers.
* Familiarity with ERP or business systems (e.g., Sage or similar).
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4798457