Overview
To provide exceptional customer service and quality first line technical support for the college’s digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment.
To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well-organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput. The role also involves maintaining inventory accuracy, acting as a point of escalation in the absence of the IT Operations Manager, and allocating support tickets during periods of leave. The post holder will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.
Working as part of a service desk team as the point of contact, you will log and resolve first line issues for staff, students and other stakeholders. You will have knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory and a thirst for knowledge.
Responsibilities
* Work as part of a service desk team as the point of contact, logging and resolving first line issues for staff, students and other stakeholders.
* Coordinate support activities, maintain a well-organised workspace, oversee key technical processes, liaise with helpdesk staff to manage workloads, ensure continuous helpdesk coverage, and monitor imaging throughput.
* Maintain inventory accuracy, act as a point of escalation in the absence of the IT Operations Manager, and allocate support tickets during periods of leave.
* Contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.
Qualifications
* Knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory.
* A thirst for knowledge.
Benefits
* Generous pension scheme
* Competitive holiday entitlement
* Dedicated CPD days
* 2 wellbeing days
* 2-week Christmas closure
* Opportunities for hybrid working
* On-site discounted gym
* Free parking
* UCS College Group discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!
Equality, diversity and inclusion
UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.
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