Our client is seeking a dynamic and motivated Customer Service Team Leader to lead their multi-brand Customer Service team, ensuring the highest standards of service are consistently met. This is an exceptional opportunity for a Customer Service Team Leader to join this global company within their prestigious, modern Chester office. The role is a full-time permanent contract. Pay and Benefits The hours of work are Monday-Friday 8:30am-4:30pm. Salary: £29,000 - £31,000 The Customer Service Team Leader will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more. Key responsibilities: The successful candidate will: * Be the first point of contact for B2B customers * Provide level 1 support of handling all incoming interactions and escalating as per correct procedures * Handle high inbound call volumes whilst also maintaining interactions via live chat and case management * Accurately enter and maintain data in the CRM system * Understand and confidently discuss product portfolios across multiple brands with B2B customers * Work towards set KPIs and targets * Effectively handle complaints in line with regulatory requirements * Provide trouble shooting solutions to support customer queries * Assist and train customers on specific needs ...