Job Description
This role sits within Gousto’s Operational Systems Team, based on-site at our Warrington fulfilment centre. The team is responsible for supporting and configuring the core systems that power our live factory environment, including Blue Yonder (JDA) Dispatcher WMS and associated Warehouse Control and automation systems. Working closely with warehouse operations, automation partners, and technology teams, the role acts as a key bridge between operational needs and technical delivery, ensuring systems remain reliable, scalable, and fit for purpose.
The primary focus of the role is to ensure the stability, performance, and continuous improvement of Gousto’s operational systems. You’ll support day-to-day warehouse operations, deliver system enhancements and project rollouts, and help embed new functionality into BAU processes. With system performance directly impacting throughput and service levels, this role has immediate and visible operational impact, playing a critical part in enabling Gousto to operate efficiently today while scaling for future growth.
Core Responsibilities
* Configure, support, and analyse Blue Yonder (JDA) Dispatcher WMS and associated Warehouse Control and automation systems supporting the Warrington factory
* Deliver BAU technical support by investigating incidents, identifying root causes, and resolving system issues in line with operational SLAs
* Support the development, implementation, and rollout of WMS changes, enhancements, and projects into live operations
* Gather, analyse, and validate operational and business requirements, translating them into clear technical and functional specifications
* Collaborate with Platform Development Teams and Tribes to shape and deliver system solutions aligned to wider supply chain objectives
* Support system testing activities including test script creation, UAT execution, and defect management
* Analyse WMS data, Oracle databases, and reporting outputs to identify trends, risks, and opportunities for improvement
* Create and maintain system, process, and procedural documentation to support consistent operational usage
* Work closely with warehouse operations, automation teams, and supply chain stakeholders to support day-to-day operations
* Contribute to building a stable, scalable operational systems foundation that enables Gousto’s continued growth
Who You Are
* Experienced in hands-on configuration and support of Blue Yonder (JDA) Dispatcher WMS within a live warehouse environment
* Knowledgeable in warehouse operations and supply chain processes, with experience gained through operational or systems-focused WMS roles
* Confident working with WMS configuration tools, including Dispatcher configuration, database tables, and DDA design and setup
* Comfortable navigating Oracle databases, with an understanding of table structures and relationships relevant to WMS systems
* Able to write and analyse SQL queries to support reporting, investigation, and operational insight
* Familiar with developing, modifying, or analysing Jasper reports to monitor system and warehouse performance
* Skilled in gathering and analysing requirements, translating operational needs into clear technical and functional specifications
* Experienced in supporting system testing and rollout activities, including test scripting, UAT support, and defect resolution
* Strong problem-solving skills, able to identify system issues, risks, and improvement opportunities and devise practical solutions
* An effective communicator and collaborator, working confidently with warehouse operations, automation teams, engineers, and leadership
Additional Information
Benefits
Click here to see our company benefits !
Interview Process
* 20 - 30 minute interview with a Talent Acquisition Partner
* 60 minute Thrive at Gousto Stage Interview (Q&A)
* 60 minute Technical Stage Interview
Gousto is for everyone:
Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equality in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.
Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.
Excited but wondering if you tick every box? We recommend applying anyway so that we can review your profile. And, if you’re in a job share, why not just apply as a pair.
For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it
If you have a disability that you’re worried will affect you during the interview process, please let us know and we will do our best to help you feel comfortable.
We’d love it if you could submit your application online. If you require an alternative method of applying, please let us know.
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