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You will be responsible for:
1. As a Shift Leader, my role involves:
* Coordinating the team to deliver a seamless shopping experience in the community.
* Managing store opening/closing, duty cover, and ensuring decisions prioritize customers, colleagues, and safety.
* Serving as the go-to person for operational queries in the absence of the Store Manager.
* Supporting the Store Manager in organizing seasonal, community, and charity events to foster an inclusive atmosphere.
* Maintaining the store's cleanliness, tidiness, and presentation standards.
* Prioritizing replenishment of key products based on customer needs.
* Ensuring point of sale and shelf labels are accurate and up-to-date.
* Addressing overcharges immediately and preventing recurrence.
* Managing in-store queues proactively to enhance customer experience.
* Coordinating colleagues to meet daily priorities and manage breaks effectively.
* Being knowledgeable about store operations and leading practical improvements.
* Following health and safety routines and ensuring team compliance.
* Communicating effectively with the team to keep them informed.
* Seeking ways to simplify operations and sharing ideas with the Store Manager.
* Putting customers first and personalizing service to meet their needs.
* Resolving customer queries promptly and leaving them satisfied.
* Recognizing colleagues who deliver excellent service.
* Identifying and removing obstacles to delivering great service.
* Handling colleague queries in the absence of the Store Manager or escalating as needed.
* Ensuring appropriate staffing levels and managing short-term absences.
* Being a Keyholder responsible for store security and attending alarm call-outs.
* Monitoring and acting on internal communications promptly.
* Balancing service and replenishment duties during shifts.
* Supporting the Store Manager in managing staff absence and conducting return-to-work interviews.
* Building relationships with Area Managers and People Partners, escalating issues, and seeking coaching opportunities.
You will need:
1. As a Shift Leader, I will be:
* Modeling excellent customer service.
* Building strong relationships with colleagues to foster team spirit.
* Communicating clearly to keep the team informed.
* Confidently leading store operations.
* Making decisions efficiently and handling change effectively.
* Motivating others to meet expectations and prioritize tasks.
* Continuously seeking ideas to improve the shopping experience and support the community.
As a Shift Leader, I always champion One Stop’s Core Purpose and Values:
Core Purpose: Serving our customers, communities, and planet a little better every day.
Values:
* Our customers are at the heart of everything we do.
* We treat each other how we like to be treated.
* We work together as one team.
* We make things easier.
What's in it for you:
At One Stop, we value our colleagues and offer benefits such as:
* 10% discount in One Stop.
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends).
* 20% discount on F&F Clothing in Tesco Stores.
* 10% discount at Tesco Mobile, including colleague deals.
* 20% off insurance at Tesco Bank.
* Discounted eye care through Vision Express.
* Various discounts at Tesco Pharmacy.
* Driving lesson discounts through RED.
* Exclusive deals with various retailers, days out, gyms, and more.
* Annual 'Save as you earn' scheme invitation.
* WeCare support services, including online GP, mental health support, and wellness programs.
* Annual leave increases with service length.
* Retirement Savings Plan.
* Life Assurance.
* Flexible working arrangements.
Our role supports your skill development by providing managerial responsibilities, understanding store performance, and supporting colleagues. It offers a rewarding experience supporting communities and developing your managerial skills with the Store Manager's support.
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