+ Document all IT issues highlighted to you and log all communication regarding the support request and resolution in our helpdesk system.
+ Assist staff to overcome any difficulties they may be experiencing (e.g., printer failure, poor PC performance, telephone disconnections, etc.).
+ Provide a professional, reliable, and communicative service to all departments at the Society, ensuring a timely response, appropriate prioritisation of calls, and suitable resolution.
+ Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT.
+ Perform regular checks on all Comms room-based equipment to ensure it is in acceptable working order. Log any issues found within the IT helpdesk and manage their resolution.
+ Administer critical background admin applications.
+ A desire for a career in IT.
+ A keen interest in technology.
+ Experience with Windows operating systems.
+ Experience with Microsoft Office products (specifically Word and Excel).
+ 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
+ GCSE Maths and English (or equivalents) at grades 3+ (D or above).
+ Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship, as it is in a similar subject.
+ You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this case, you could still be considered.
+ If you hold international equivalents of the above qualifications, at the time of your application, you must be able to provide an official document stating how your international qualifications compare to UK qualifications.
+ We are Epilepsy Society, the UK's only charity transforming the lives of people with epilepsy through world-leading research, advocacy, and care.
+ Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
+ Benefits include: free onsite parking, group pension, life insurance (value 2x annual salary), generous annual leave, onsite coffee shop.
+ Future prospects: 90% of QA apprentices secure permanent employment after completing, which is 20% higher than the national average.
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