Overview
Treatment Coordinator - Orthodontics
Summary: The Treatment Coordinator is responsible for providing an ideal New Patient experience. They follow the full assessment by the doctor, spend time with patients to answer questions related to treatment and fees, and ensure patients leave well-informed with all questions answered about treatment options and fees.
Pay Range: $16.54-$21.49/hour (Based on experience). This position is eligible for monthly bonuses.
At CHOICE Healthcare Services, our mission is to provide everyone access to healthcare. CHOICE is the largest provider of pediatric dental care in the Southwest United States, committed to delivering high-quality care to children in our communities.
What we provide to you as a CHOICE teammate:
* Care for your wellbeing and work-life balance
* Professional and personal growth
* Experienced leadership support
* Fun and supportive team dynamic with events and celebrations
* Comprehensive benefit package
Responsibilities
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
* Confirm all exam, observation, and recall patients personally
* Maintain a low percentage of no-shows by confirming patient appointments two nights prior and monitoring schedules
* Ensure a full productive exam schedule every day with new patients
* Remind patients to complete paperwork during confirmation calls to ensure timely appointments
* Put patients and parents at ease with a friendly meet and greet
* Introduce patients to the office and give office tours
* Support the office, doctor, and team members
* Discuss treatment plans with patients/parents and document findings and recommendations
* Explain office policies and procedures
* Schedule follow-up appointments and maintain records in the Practice Management System
* Maintain and utilize the recall system
* Achieve a start conversion percentage goal of 65% per month
* Send patient letters and follow up as needed
* Track and follow up with exam patients post-consultation
* Remind doctors of any required letters, x-ray readings, or communications to referring doctors
* Assist front desk as needed, including handling phone calls
* Prepare contracts and discuss financial arrangements with responsible parties
* Explain risks and obtain signatures
* Enter treatment plans into the chart/computer system
* Keep work area clean and organized
* Educate and discuss treatment plans with patients after dentist review
* Discuss dental benefits and send pre-estimates
* Educate patients about various treatments using technology like intraoral cameras
* Handle difficult patients and perform public relations calls
* Monitor treatment plans and case acceptance
Qualifications
Education and/or Experience
* High school diploma or equivalent
* At least 1 year of dental or orthodontic treatment planning experience (preferred)
* At least 6 months of sales experience (preferred)
* Bilingual in Spanish (preferred)
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