Job Summary
At Briercliffe Surgery we have an exciting opportunity for a receptionist / administrator to join the team.
Responsibilities
* Assist in the smooth running of the practice and reception area, projecting a positive image to patients and professionals.
* Act as the first point of contact for anyone accessing the practice, both in person and by telephone.
* Facilitate patients accessing the clinical care provided by the practice and support GPs and nurses.
* Manage patient flow at the reception desk, including appointments, prescriptions, or queries.
* Ensure new patient registrations are completed daily and repeat prescriptions and e‑prescriptions are generated accurately within the 48‑hour time‑frame.
* Use Care Navigation templates and coding protocols to place patients with the appropriate clinician or service.
* Review and record all incoming correspondence and patient information in the electronic medical record.
* Carry out administrative tasks delegated by the Clinical Lead and Practice Manager.
* Learn and apply new skills such as medical coding, insurance, private work completion and secretarial responsibilities.
Qualifications & Experience
* Essential Experience: Significant previous experience in an NHS patient‑facing environment.
* Desirable Experience: Working knowledge of EMIS Web; experience in a GP practice and on a reception desk; familiarity with medical terminology and coding.
* Essential Skills: Good communicator with a pleasant manner; excellent customer‑service skills; aptitude for clerical systems and IT competency; accurate and efficient worker.
* Qualifications: Good level of education to GCSE standard or equivalent.
* Personal Attributes: Ability to remain calm under stress, keen to work as a team member, flexible and adaptable, well‑organised and hardworking.
Salary & Working Conditions
Job posted: 03 November 2025
Salary: £12.21 an hour (enhanced hourly rate of 50p per hour if no sickness in previous month)
Contract: Permanent
Pattern: Full‑time
Location: Briercliffe Surgery, Briercliffe Road, Burnley, Lancashire, BB10 2EZ
Disclosures & Checks
This post requires a Disclosure and Barring Service check and, under the Rehabilitation of Offenders Act (Exceptions Order) 1975, a submission for such clearance. All candidates must be eligible to work in the UK.
Employer Details
Fuller and Forbes Partnership
Briercliffe Surgery
Briercliffe Road, Burnley, Lancashire, BB10 2EZ
Website: http://bramleyonline.co.uk/
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