The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. Patient and staff experience is important to us and these are the behaviours we live by: Putting patients first Aiming to get it right Recognising that everybody counts Doing everything openly and honestly ‘Prior consideration will be given to NHS At Risk staff within East of England' Job overview A position has arisen within the Day Care Unit for a Ward Clerk. The role will be for 15 hours per week over 2 days. The successfully candidate must be willing to be flexible to support annual leave across the team when needed. The role is to provide a full reception service to the Day Care Unit and support the nursing team. To greet patients on arrival to the unit, answer telephone queries and ensure all patient information, referrals and appointments are appropriately processed within Trust guidelines. The candidate will offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values and Behaviours. Advert As a Receptionist you will provide the first point of contact for patients, relatives and carers arriving for their procedures, presenting a professional, calm and confident manner in line with the Trust’s Values and Behaviours. You will provide a full reception service to the Day care unit including, but not limited to: Working knowledge of IPM. Greet patients arriving to the DCU for procedures. Supporting clinical staff and ensuring patient documentation is readily available. Ensuring patients’ admission and discharge times are electronically captured and follow up appointments requested. Prepare notes and keep admission diary up to date. Working for our organisation We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Detailed job description and main responsibilities Please see the Job Description and Person Specification for a full and comprehensive overview for this position. The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. ‘Prior consideration will be given to NHS At Risk staff within East of England' Tier 2 Sponsorship : We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Visa and Immigration If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job. James Paget Hospitals uses tools to screen any applications generated by Artificial Intelligence (AI). Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful. In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process. Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.