MAC Engineer
Contract initially for 6 months
Daily Rate: Up to £500 (inside IR35 via umbrella)
Location: Holbeck, Leeds (13 minutes walk from Leeds train station) - HYBRID WORKING 2 DAYS ONSITE REQUIRED
Are you a skilled MAC Engineer looking for your next challenge? Our client is seeking an experienced professional to join their team for a 6-month contract. This role offers the opportunity to work in a hybrid environment, providing flexibility and a healthy work-life balance.
Key Responsibilities:
Provide expert 1st line support for macOS, applications, and hardware, including peripherals.
Deliver outstanding customer service and technical assistance, ensuring a positive experience for all users.
Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity.
Collaborate with cross-functional teams to identify and implement potential service improvements.
Develop and maintain comprehensive macOS troubleshooting guides.
Train and mentor junior IT staff on macOS support and best practises.
Stay updated with the latest macOS updates, features, and security patches.
Act as a technical expert within Colleague IT Services, providing guidance and support.
Utilise ServiceNow to analyse the impact of the Mac Support service, managing critical issues and providing operational support to Service Desk analysts.
Support the day-to-day management of the wider service desk, ensuring departmental SLAs and key metrics are met.
Essential Technical Capabilities:
Extensive experience with macOS and Apple hardware support.
Deep knowledge of JAMF and Apple Business Manager.
Proficiency in troubleshooting and resolving technical issues in macOS environments.
Familiarity with Microsoft Entra / Active Directory.
Strong understanding of network protocols, security, and system administration.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are advantageous.
Desired Skills:
Experience with mobile device management (MDM) solutions for Apple devices.
Knowledge of ITIL or other IT service management frameworks.
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint).
Experience in supporting colleagues in both home and office settings, including resolving personal Wi-Fi and peripheral connectivity issues.
Previous use of ServiceNow for incident management.
Familiarity with smartphone technology (iPhone), particularly regarding Mobile Application Manager and Microsoft Authenticator.
If you are a dedicated MAC Engineer with a passion for technology and customer service, we want to hear from you! Apply today to join our client's dynamic team in Holbeck, Leeds, and contribute to their ongoing success.
To apply, please submit your CV and a brief cover letter outlining your relevant experience and skills.
Join us in delivering exceptional IT support and service excellence!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you