The Inside Sales Support Representative will be responsible for customer’s order life cycle, from start to finish. The role encompasses the preparation of quotations, order entry, liaising with manufacturing locations, invoicing, coordination of projects, ordering of materials, shipment of materials, logistics and addressing customer concerns.
Sales - Develop and maintain relationships with customers, distributors, and partners in different countries. Receive incoming customer inquiries, coordinate with sales and applications engineering to develop prospect, develop quotation, follow-up on open quotations, enter projects into and manage open projects in CRM.
Project Coordination - Coordinate the processing of purchase orders and invoicing through the Mattr ERP System (IFS), coordinate with in-house and toll manufacturing partners for timely delivery. Maintain stock levels, including coordinating with internal and external warehousing teams. Provide quotes, status tracking and reporting for all open international account projects
Logistics - Coordinate shipments and logistical activities, including ordering, scheduling and tracking deliveries. Work closely with purchasing to ensure product flow and inventory levels. Help trouble shoot problems with customer related issues. Operations - Adapt our sales and logistics strategies in line with the company's vision and help to implement robust processes to adequately position ourselves for the anticipated increase in volumes over the next few years. Work with other departments, such as marketing and operations to ensure successful sales and delivery process
Finance and Accounts - Assist with Accounts receivables in accordance with established company guidelines as required. Business Administration degree preferred.
Minimum 3-5 years of previous related experience in Logistics.
Proven sales support background.
Experience with Incoterms and international trade regulations and logistics procedures preferred.
Proficient with MS Office Suite.
Proficiency in French is an asset.
Excellent verbal and writing communication skills.
Ability to work Hybrid - 3 days in the office - from Derby, UK. (Unit 7 Chester Court, Alfreton Road, Derby, DE21 4AB)
Expected travel 1 – 2 times a year.
Attractive Salary
Annual Incentive Program
Pension Plan
Health & Dental coverage
Life Insurance
Data Privacy Statement
By applying for this position, you consent to the collection and processing of your personal data by Mattr for the purpose of assessing your suitability for current and future employment opportunities. All personal data will be handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We will retain your data for a limited period and delete it securely once it is no longer required, unless you provide consent for us to retain it for future opportunities.