Summary To provide high-level administrative and organisational support to the Board of Directors, ensuring the effective coordination of meetings, documentation, compliance, and communication. Wage £15,600 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Shifts to be confirmed. 37 hours 30 minutes a week Start date Monday 3 November 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work The role supports the smooth running of governance processes while also assisting with administrative tasks linked to property management, housing benefit claims, contracts, landlord agreements, and providing support to Service Managers when required. Key Responsibilities: Board & Governance Support: Coordinate Board meetings, including scheduling, preparing agendas, circulating papers, and taking accurate minutes Maintain records of Board decisions, actions, and compliance requirements Ensure effective communication between the Board, senior management, and external stakeholders Client & Housing Administration: Oversee paperwork related to client move-ins and move-outs Support the submission and tracking of housing benefit claims Ensure accurate documentation is maintained for tenancy agreements and support services Landlord & Property Administration: Draft, review, and file lease agreements with landlords Ensure compliance with contractual obligations and maintain accurate records Assist with property-related administration, including contracts and maintenance reporting General Administration: Manage correspondence, reports, and documentation for both the Board and the organisation Answer calls, emails, and enquiries professionally and efficiently Support the leadership team with ad hoc administrative projects Handle sensitive and confidential information in line with GDPR and organisational policies Where you'll work TOLL BAR HOUSE BUSINESS CENTRE OFFICES 24-25 1 DERBY ROAD ILKESTON DE7 5FH Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider MILLBROOK MANAGEMENT SERVICES LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Business Administrator Level 3 Apprenticeship Standard Requirements Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Administrative skills Initiative Time management Strong written skills About this employer Positive Futures Supported Housing CIC in a not- for-profit community interest company, established in March 2020 with a clear mission: to provide safe, high-quality supported living for adults facing some of life’s most difficult challenges. We support individuals who are rebuilding their lives following experiences of addiction, homelessness, or mental health issues. Our housing is more than just a roof over someone’s head — it’s a foundation for stability, dignity, and the opportunity to move forward. As a CIC, our focus is not profit, but people. Every decision we make is guided by the belief that everyone deserves a second chance and the support to create a more positive future. http://www.pfshousing.co.uk (opens in new tab) After this apprenticeship If the Apprenticeship is successful there are excellent progression and development opportunities Ask a question The contact for this apprenticeship is: MILLBROOK MANAGEMENT SERVICES LIMITED Recruitment recruitment@prostartuk.co.uk 01159468182 The reference code for this apprenticeship is VAC1000343012.