An Office Assistant is sought to join a dynamic property management team in Edgbaston, Birmingham. About the Company This established property management firm specializes in residential lettings and property management services across Birmingham. With a strong commitment to excellence, they offer personalized and responsive services to landlords and tenants alike, maintaining high standards throughout their property portfolio. Key Responsibilities Manage incoming and outgoing telephone communications professionally. Perform general administrative tasks, including drafting and distributing tenant correspondence. Provide reception support as needed, ensuring a welcoming environment. Respond to lettings inquiries and coordinate property viewings. Oversee email correspondence from platforms like Zoopla and Rightmove. Address and resolve tenant queries promptly and effectively. Maintain and update property, tenant, and maintenance records in the company database. Collaborate with the Office Manager and team members to deliver outstanding customer service. Initiate and monitor insurance claims in coordination with the company's broker. Handle postal duties and ensure efficient office operations. Required Experience At least 1 year of clerical or administrative experience in an office environment. Strong communication skills with a professional and articulate demeanor. Excellent attention to detail and organizational abilities. Proficiency in Microsoft Word, Excel, and Outlook. Reliable, punctual, and a team player with a proactive approach. Working Hours Monday to Friday - 8:45 am to 5:00 pm (1-hour lunch break) Interested? Click APPLY to submit your CV for immediate consideration. Candidates with experience or job titles including; Lettings Administrator, Property Administrator, Office Coordinator, Administrative Assistant, Receptionist, Tenancy Coordinator may also be considered for this role. IND123