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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions in-store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using product knowledge, including allergies and dietary requirements.
4. Maintaining cleanliness and store upkeep in collaboration with your team.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, till work, car delivery, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience.
Who we are looking for
* A passion for delivering a great customer experience with a friendly smile.
* Experience in a customer-facing role and enthusiasm for hospitality.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, with a proactive and hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values at all times—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement with flexible holiday usage.
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
* Access to Wagestream for financial wellbeing support, early earnings, savings, and advice.
* Support from Retail Trust, including confidential assistance, virtual GP, free counselling, and retail rewards.
* Opportunities for development through Dobbies Academy and eLearning platforms.
* A passionate, diverse, and committed team culture focused on customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate gardening and plant passion through our products, concessions, and services, promoting garden living year-round.
Many stores feature a restaurant or coffee shop, providing a welcoming environment for refreshments and meals.
We organize community events and experiences and support a national charity, encouraging colleagues and customers to contribute.
We are dedicated to being a great place to work, fostering a supportive environment where colleagues can thrive, share successes, and make it work for our customers.
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