Due to a NEW and exciting opportunity and expansion we are excited to offer this opportunity to the right candidate.
This exciting career opportunity which does not come round often, offers excellent Pension Incentives, huge scope for career progression, excellent life work balance which include no weekend or Bank Holiday working.
The Practice is situated on the outskirts of Sunderland City Centre just 5 minutes walk away from the Town Centre.
The quality of care and standards of care we strive to deliver to our patients indeed speaks volumes this in return reflected in this years National Patient Survey 2025 where our patients rated us 97% overall satisfaction. We were ranked in the top 10 Practices where our patients voted we delivered excellent standards of care so overall the surveys sent out indicated our patients were satisfied with the care they had received.
The Practice has just been rated Good by the CQC in a recent inspection.
We are a very dynamic and resilient team who have kept one step head of all the current changes within the NHS.
We also workcollaboratively with other Practices to deliver extended services such as the Covid Vaccination Campaigns, Extended Access and the delivery of Diagnostic Services.
There is huge scope in career progression, training & development with equal opportunities to enhance further skills within a very busy and fast pace environment.
Main duties of the job
Job Spec.
1. Deal with ALLgeneral telephone enquiries, triage and sign-post patients to appropriateservice.
2. Taking requests for prescription orders over thetelephone prepare electronic repeatprescription request for electronic signing.
3. Relaying results to patients once actioned by GP
4. Implement appropriate referral proformas to third Party Health Care providers
5. Home visit requests
6. Deal with general enquiries and complaints
7. Register New Patients and Temporary Residents.
8. Direct patients & visitors sign-posting them to appropriate Health Care Professional.
9. Check in patient'sarrival for their appointments on the EMIS Web Clinical System.
10. Handing out prescriptions and fit notes to patients.
11. Ensure outstanding queries are handedover to next shift, as deemed necessary.
12. Filing empty Lloyd -George envelopes and New Patient records receivedfrom Health Authority ensure records are filed correctly in alphabeticalorder.
13. Dealing with requests for repeat prescriptions prepareprescription for Electronic prescribing.
14. Raising prescriptions as per Practice protocols.
15. Input and extract information from Practice computersystem ensuring accuracy.
About us
The Practice has a very low staff turn around, however due to retirement we are happy to advertise this fantastic career opportunity to the right individual
We all have strong work ethics our motto "no job is more important than the next job" we all play a vital role and pull together as a Team. We provide continual support to one another. We value the voice of our team members, we welcome and embrace change.
We are always striving to improve services and better standards of care but to enable us to achieve this is hugely based on FULL team effort.
We encourage job progression training & development so lots of scope to enhance skills and knowledge which can open up other career opportunities.
The role is not exhausted it promotes a wide variation of specific duties which include Health Care Coordinator this exciting role is fairly new to General Practice and requires a particular skill which training will be provided to the successful candidate The main role: "sign posting patients to the appropriate service/s to best deal with their specific health needs."
Job responsibilities
1. Main Reception - face to face duties dealing with ALL General related enquiries face to face, New Patient Registrations and Temporary Resident patients who are wishing to join the Practice complete relevant registration forms
2. Meet & Greet welcoming all patients and visitors, sign posting ALL visitors to the correct Health Care Professional ensure visitors have signed the visitors book Ensure ALL patients are checked in to the appropriate Health CareProfessional
3. Arrange Interpreting Services appropriate ensuring suitable appointment for both the patient and interpreting service
4. Ensure Waiting Areas are clean and tidy noting any potential risks such as spillages or any obstructions left from patients report straight away to line manager Ensure waiting areas are fully stocked with Practice Leaflets
5. Telephone - Deal with all related telephone enquiries prescription request, test results, home visits, New Patient Registrations and Temporary resident Registrations
6. Repeat Prescription request and queries - prepare electronic repeat prescription requests for electronic signature. All non repeat prescription requests to sign post a task to appropriate prescriber
7. Summarisation of records - ensure accurate data entry of summarisation of records when new patients register
8. GP2GP NEW PATIENT REGISTRATIONS ensure records have been received correctly through the Registration Data Flow within the EMIS Web Tasks Flow Manager
9. Deduction Requests - prepare patients digital record request and print patient deduction label and return records/ back to PCSE in the appropriate courier bag/s
10. Subject to access requests prepare copy records for patient of third party provider
11. Scanning - scan reports and Hospital letters scan and file accurately into patients records
12. Workflow Optimisation - Monitor letters from incoming third party providers, code relevant entries and sign post if any action to appropriate Health Care Professionals
13. Confidentiality - Adopting the Confidentiality Code of General Practice at all times ensuring all information is safe and kept locked away
14. PPG Patient Participation Group actively engage patients by promoting support materials provided by Practice Keep Notice Board up to date
15. roles may change from time to time dependent on Practice needs
Qualifications
* A good sound education is essential to GCSE level
* FULL Training will be provided to the successful applicants
Experience
* Experience not essential as FULL Training will be provided
* Working in Primary Care or a GP Practice is desirable but not essential as FULL Training will be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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