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IT Helpdesk Apprentice
Apply From: 11/06/2025
Learning Provider
Delivered by QA LIMITED
Employer
TOTAL GROUP INTERNATIONAL LTD
Vacancy Description
* Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V/VMware
* Complete customer change requests in line with agreed change management process and SLA’s
* Progress and action all assigned tickets and ensure actions are fully documented in PSA tool
* Escalate tickets where necessary to 2nd/3rd Line support
* Update and create Knowledge Management documentation
Key Details
Vacancy Title
IT Helpdesk Apprentice
Employer Description
Total Group International is a leading IT Support provider dedicated to bringing unlimited and trusted support plans to businesses looking to remove the burden of IT issues and help them focus on driving their core business.
Vacancy Location
SMALLGROVE FARM WINDMILL ROAD LUTON LU1 4LQ
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000312068
Key Dates
Apply From
11/06/2025
Closing Date For Applications
2025-04-23 23:59:59
Interview Begin From
To be announced
Possible Start Date
2025-05-05 00:00:00
Training
Training to be Provided
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
* Learn on-premises and cloud-enabled technologies and services
* Learn technical content that aligns to and is relevant to employers and the market
* Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
* Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Learning Provider
QA LIMITED
Skills Required
Communication skills, IT skills, Customer care skills, Clean driving licence, own car
Apply Now
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