HOUSE MANAGER Be the Heart of the Guest Experience at Beaverbrook At Beaverbrook, we don’t just welcome guests - we create extraordinary, lasting memories in a setting of English elegance and charm. We are seeking a charismatic and emotionally intelligent House Manager to lead our Front Office operations and shape unforgettable guest experiences across our beautiful estate. The Role As House Manager, you will be the ever-present host of Beaverbrook - visible, approachable, and deeply engaged with guests and Members alike. You’ll lead a dynamic team inspiring them to deliver service that is warm, personalised, and always one step ahead. Key Responsibilities: Personally welcome and connect with guests, Members, and VIPs throughout their stay. Oversee the guest journey from pre-arrival through to departure. Lead from the floor—spending at least 70% of your time in guest-facing areas. Create bespoke guest itineraries. Curate VIP amenities. Drive service excellence in line with LQA standards. Enhance the atmosphere of the estate by ensuring lighting, music, décor, employee grooming and seasonal set ups are adhered to. Mentor and develop your team, setting the tone for service and professionalism. Direct reports include Reception Manager, Guest Relations Manager, Night Manager, Activities Coordinator and Duty Managers. Support Estate site visits in conjunction with the Sales Team – leading show rounds, as required. Strong knowledge of Opera Cloud, Fourth, Flow, and other hotel systems. A Front Office expert with a high level of knowledge of Housekeeping, Reservations and understanding of Events and F&B operations. Collaborate across departments to ensure seamless service. Deputise for the Rooms Division Manager in their absence. Take a key role in health, safety, and wellbeing within the department. Develop our programme of onsite and offsite activities. About You: A minimum of 5 years’ experience in 5-star hotel management, ideally within a landmark London property or luxury country house hotel. Proven track record in guest-facing leadership roles across Rooms Division functions. Expert in luxury service standards (LQA/Forbes) with an innate understanding of our target demographic. Highly emotionally intelligent, impeccably groomed, and detail oriented. Confident communicator and inspirational team leader. Familiarity with luxury travel programs (e.g. Amex Fine Hotels & Resorts, Leading Hotels of the World) is a plus. A hospitality degree or equivalent is preferable. A full clean driving license is essential. Salary: Up to £50,000 per annum, plus tronc and management bonus scheme Why Join Beaverbrook? This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations. Benefits In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: Competitive salary Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App Personal development support Wide range of recognised qualifications and development opportunities Discounted rates on Food & Beverage 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years Pension Life Insurance Sick Pay Long Service Awards Earn a thank you bonus through our recommend a friend scheme Cycle to work scheme Uniforms Free parking And other local benefits Ready to lead with charm and purpose? Apply now and become a part of the Beaverbrook story.