Overview
Customer Service Advisor - Natwest/Ulsterbank Belfast
Location: Belfast City Centre, Northern Ireland
Salary: £26,200 per year
What you'll do / Responsibilities
* Provide proactive and reactive customer service to help customers meet financial arrangements aligned with their goals.
* Educate customers on banking options and assist in choosing suitable services.
* Complete processes and procedures accurately and compliantly while ensuring a seamless customer experience.
* Deliver good customer outcomes, review gaps, and take mitigating actions.
* Contribute to maintaining relationships within the department and support the wider aims of the business.
* Resolve complaints and errors quickly and restore relationships, ensuring customer satisfaction.
* Conduct financial reviews and provide information to help customers make informed decisions on financial products and services.
What You'll Need / Qualifications
* Experience in a customer service environment and managing customer relationships.
* Excellent communication skills, verbal and written.
* Ability to work in a regulatory environment.
* Good technology skills with Microsoft Office.
* Customer-focused attitude.
Details
* Start date: Various through Aug/Sept 2025
* Location: Natwest, Belfast City Centre
* Shifts: Full-time, 40 hours per week, hours between 07:00 and 23:00
* Probity Requirements: Credit, Criminal, Sanctions and Fraud checks; evidence of last 2 years employment history and last 5 years address history
Benefits / Perks
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Workplace Pension
* Refer-A-Friend bonus
* Monthly Wellbeing Webinars
* Perks at Work – Savings Discounts; Free Online Classes
* Help@Hand – Savings Discounts; Wellbeing Resources; GP and mental health support; financial and legal advice
* Critical Illness – up to £10,000
* Length of Service Awards
* Monthly Inspire Awards
Disclaimers
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard and report to the team. Your security is our priority.
Please note language proficiency scores may be required for this campaign.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Technology, Information and Internet
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