Job Description
Housing Officer
We are seeking an experienced Housing Officer to deliver a professional, customer-focused housing management service across a designated locality. This role is ideal for someone with strong tenancy and neighbourhood management experience who is passionate about creating safe, sustainable communities
.
Key Responsibilitie
* s:Manage a varied caseload including anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes, safeguarding concerns, fraud investigations, and tenancy change
* s.Build positive relationships with residents, local authorities, partner agencies, and community stakeholder
* s.Carry out neighbourhood inspections and estate management activities to maintain safe, clean, and welcoming communitie
* s.Deliver excellent customer service and resolve issues promptly and effectivel
* y.Ensure compliance with housing legislation, policies, procedures, and regulatory requirement
* s.Work collaboratively with internal teams to improve customer outcomes and community wellbein
* g.Maintain accurate records and high-quality data management system
* s.Promote health, safety, building compliance, and safeguarding best practice at all time
s.
Requiremen
* ts:Previous experience in a Housing Officer, Neighbourhood Officer, Tenancy Officer, or similar housing management ro
* le.Full UK driving licence and access to a vehic
* le.Strong knowledge of tenancy management, leasehold management, ASB casework, and neighbourhood servic
* es.Experience working with vulnerable customers and multi-agency partne
* rs.Excellent communication, negotiation, and problem-solving skil
* ls.Ability to manage a demanding caseload and prioritise effective
* ly.Competent IT skills and experience maintaining accurate case recor
ds.