A fantastic opportunity has arisen within the team to assist in the delivery of first line IT support throughout the school including deploying IT hardware and software to users. You will need excellent interpersonal, communication and technical skills together with the ability to work accurately under pressure. A good general education, computer literacy and a can do attitude is required along with the ability to work well in a team. Prior experience in an IT role is desirable. The role involves providing initial triage and support for all ICT issues in the school, implementing fixes where possible, and escalation to senior colleagues where required. The schools systems comprise of a primarily windows network, with a Dell/Extreme networking core and wireless infrastructure with an embedded Microsoft cloud services ecosystem. You will be a key member of the team to be part of and progress the school's ICT strategy. The role is very much intended as a learning role, with the opportunity for the IT Technician to work with more experienced colleagues to resolve complex issues, where possible. The ideal candidate will have a passion for IT and strong IT skills. Key responsibilities of the role: To help ensure ICT systems/facilities and network throughout the Academy is fully operational and effective for all stakeholders. To help ensure the Academy has a secure, efficient, and resilient network infrastructure. To provide first line ICT helpdesk support to learners and staff and escalate technical issues where they cannot be resolved in a timely manner. To provide users with regular updates on resolution of their technical issues. To provide general technical support or training to staff and learners. Support is provided to learners in their use and application of ICT. To ensure network security, user groups and password systems are maintained. To install software and/or hardware taking licensing into consideration. To ensure maintenance of industry standard and educationally bespoke hardware and software. This includes applications such asSIMS, Microsoft Office / 365, SQL, Web Servers and other client/server-based applications Desired Qualities, Skills and Knowledge Qualified to at least GCSE level at C or above in English and Mathematics or equivalent. Good communication skills, both written and verbal. Be a team player with the ability to work independently. High levels of personal and professional integrity
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