Please note this is a permanent position Working hours: 37.25 hours per week Working details: 4 nights on 4 nights off rota Interview Date: To be confirmed Additional Salary information : 10% night works allowance Job Summary: New Direction is a Salvation Army Life house (resettlement centre) located in Braintree, Essex. The centre provides accommodation and support based on individual needs to 14 individuals aged 18 and above who have experienced homelessness. Key Responsibilities: The successful applicant will be working through the night, responsible for managing a front office environment, including dealing with telephone and face-to-face enquiries, engaging with clients and external visitors. You will provide assistance with Housing Management functions in the Lifehouse and will be the first point of contact for everyone accessing the service. The role is also pivotal in ensuring our vision for high quality, outcome focused support services is delivered. Successful candidate will have: Knowledge of legislation relating to Health and Safety and Safeguarding of service users/staff Experience of managing a front office environment Good record keeping and data management skills A positive attitude and motivation towards supporting vulnerable clients Good written and verbal communication skills Proficient in a range of IT packages including Microsoft In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced DBS Disclosure and a Health Assessment. For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.