Overview
Customer Services Advisor — Job no: 560290
Work type: Part time, 20 hours per week
Site: Altrincham
Location: Greater Manchester
Salary: £10.20 - £12.41 per hour
Business Area: Retail
Responsibilities
* Deliver market-leading standards of service to customers in a role that involves working with cars and bikes.
* Work on customers' vehicles in the car park and on bikes in-store, providing a wide range of fitting services (car parts fitting, technology fitting, cycle building and cycle servicing).
* Develop practical problem-solving skills and the ability to work quickly and efficiently.
* Contribute to a customer-focused sales environment and tailor your approach as needed.
Qualifications
* Experience of delivering great customer service, ideally in a retail sales environment
* Proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
Training and Career Development
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Benefits
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme — buy one bike per year from a range of bikes at reduced prices
* Option to join Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream: access up to 30% of pay as you earn it
* Health Cash Plan to claim cashback towards healthcare costs
Application notes
Not sure you meet all the criteria? We encourage you to apply anyway. We are committed to creating an inclusive workplace and are an equal opportunities employer welcoming applications from all backgrounds.
We’re in an exciting chapter, growing our motoring services and electric mobility businesses. Join us and be part of our success story in getting the nation safely back on the move.
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