Your Role :
As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various clinical environments.
Main responsibilities of the role:
– Deliver clean, ready-to-use, products to customers sites
– Collect products after use and return to the service centre location
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
Hours of work: 37.5 per week, working Tuesday to Saturday 1.30pm – 10pm.
You can also choose to participate in an out-of-hours on-call rota (once trained) to support the team and the customer (not compulsory). This is subject to an on-call payment and additional payment for hours worked.
Experience Needed:
To join us as a Trainee Service Technician, ideally you will need to have or be willing to develop the following skills:
– Mechanical or electrical background desirable, but not essential as full training will be provided
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
– A proactive, ‘can-do’ attitude, keen and enthusiastic
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules desirable
– Basic PC skills to include email and MS Office
– DBS-checked (or the willingness to complete one)
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.