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Tusker order management advisor

Watford
Lloyds Banking
Manager
Posted: 27 March
Offer description

This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships.


Responsibilities

* Ensure all orders are captured within a 24 hour turnaround while preparing contracts with all employer specific details and requests.
* Liaise with dealers to ensure all vehicle specifications are accurately and effectively ordered.
* Liaise with Pricing and Data team to ensure manufacturer pricing and discounts are correct and manage monthly price increases.
* Provide exceptional customer service through first contact resolution, taking full accountability for the service delivered, striving to exceed KPIs and SLAs via phone and email.
* Be flexible to take on bespoke and ad‑hoc tasks allocated by the Line Manager.
* Maintain high accuracy levels and attention to detail.
* Motivated by and understands the importance of achieving targets, individually and as part of a team.
* Excellent verbal and written communication skills and a polite and professional telephone manner.
* Manage self with strong organisational and time‑management skills.


Qualifications & Skills

* Previous purchasing experience.
* Experience with Office 365.
* System experience – Ebbon Dacs & Salesforce.
* Any experience that illustrates accuracy, target achievement, teamwork, communication, and organisational skills would be useful.


About The Company

We're an award‑winning car leasing company that has been providing company car and tax‑efficient car benefit schemes since 2009. We focus on the future, invest in technology, workplaces, and colleagues to create a great place for everyone. We are committed to driving down emissions by getting people into newer, more environmentally friendly cars and offset the carbon emitted by each salary‑sacrifice car.


Our Car Benefit Scheme

The scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary‑sacrifice employee benefit arrangement. It offers all fuel types, prices and over 1000 cars to choose from leading manufacturers.


Inclusion & Diversity

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We welcome applications from under‑represented groups and are disability confident. Reasonable adjustments can be made to our recruitment processes upon request.


Benefits

* Generous pension contribution of up to 15%
* Annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* Range of wellbeing initiatives and generous parental leave policies
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