Retail Support Manager – St. Michael's Hospice (North Hampshire)
We are looking for a dynamic Retail Support Manager to support the day‑to‑day running of our retail shops across North Hampshire, cover manager days off, annual leave and periods of absence, and ensure each store maintains excellent standards in service, stock presentation and sales performance.
Hours: 37.5 hours per week (working 5 days out of 6, including weekends and bank holidays)
Salary: £25,319
Responsibilities
* Provide hands‑on management cover across multiple retail sites.
* Adapt quickly to different shop teams and environments.
* Support store teams to meet weekly sales targets and operational goals.
* Identify local opportunities to improve income generation and customer experience.
* Support staff and volunteers to achieve their full potential through motivation, coaching and positive leadership.
* Collaborate closely with the retail management team to deliver consistent standards and promotional activity.
* Assist with donation sorting and eCommerce listing when not covering stores.
* Help ensure stores follow all health, safety and compliance procedures.
The Ideal Candidate
* Have proven experience in retail (charity or commercial), preferably in a supervisory or managerial role.
* Thrive in varied and fast‑paced settings.
* Be highly organised with good time management and communication skills.
* Have access to their own vehicle and be able to travel to all our retail locations as required.
* Be confident in using initiative and making decisions, while also knowing when to seek support.
* Be comfortable with occasional short‑notice changes to their schedule, depending on retail needs.
Benefits
We offer a competitive salary with attractive benefits, including free parking, life assurance, 27 days annual leave plus bank holidays, an extensive health and wellbeing plan and a company pension.
About St. Michael's Hospice
A registered charity providing specialist palliative and end‑of‑life care services since 1992 in North Hampshire. We depend on the kindness and support of our local community to continue offering our services free of charge.
Contact
For further information and to arrange informal visits, please contact Colin Tanner, Retail Business Manager, on 01256 848884 or email: colin.tanner@stmichaelshospice.org.uk.
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