Job overview
We are recruiting for a Children's Community Support Worker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post holder will work as an integral part of the team and demonstrate a willingness to develop the knowledge and skills required to assist in caring for children, young people, and their families, with ADHD under the supervision of a community multidisciplinary team.
All relevant training will be provided to the successful candidate to enable them to support the MDT. The job requires the post-holder to work across both Lister and QEII sites.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
As a Children's Clinical Support Worker you will support the MDT in the outpatient clinic setting.
Support the MDT with non-clinical tasks.
Make MDT aware of any safe-guarding concerns and attend regular safe-guarding supervision.
The post holder will work effectively within the MDT in professional manner at all times.
Support ADHD nurses with QB Testing.
Report untoward incidents such as complaints, clinical emergencies and injuries to staff.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* SCE Maths and English at Grade 4 or above (or equivalent)
* Health related NVQ Level 3 or equivalent
* Willingness to undertake in-house training appropriate to the role
Previous Experience
Essential criteria
* Experience of working within a caring environment
* Experience of working within a team
* Demonstrate ability to follow agreed policies and procedures
* Demonstrate experience of working within an MDT
Skills
Essential criteria
* Ability to communicate in a wide variety of settings with CYP, and their families, of varying levels of understanding
* Excellent organisation and communication skills and ability to work to deadlines
* Demonstrates a flexible approach to work
* Basic IT Skills
Desirable criteria
* Willingness to develop IT skills as appropriate to the role
Knowledge
Essential criteria
* Knowledge and implications and responsibilities under information governance
Desirable criteria
* Knowledge of audit practice and value
* Knowledge and understanding of responsibilities under the Trust Point of Care Testing policy
Other Requirements
Essential criteria
* Understanding of, and commitment to equality, diversity and inclusion
* Role model our trust values every day
* Motivated to deliver high quality of patient care
* Ability to travel between sites
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.