Overview
We have an exciting opportunity to recruit a full time Clinical Support Worker to join our Integrated Stroke Therapy Service. You will be working in the inpatient stroke therapy team in a combined role which includes both clinical and administrative tasks to support the multi-disciplinary team. You will work across two sites, including 3 days at Pendle Community Hospital and 2 days at Royal Blackburn Hospital. You will assist in the preparation and delivery of therapy treatment sessions, group therapy sessions, cleaning and maintenance of equipment, and a range of administration tasks that support the clinical day-to-day running of the therapy team.
To work as a member of the team providing clinical and administrative support for clinicians and assistant staff. To primarily assist with the smooth running of clinical services. This will include stock management, servicing of equipment, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems (including patient blood results where appropriate). Administrative tasks will include photocopying, filing, processing correspondence, dealing with staff and patient enquirers, and ordering patient supplies. Supporting with deliveries of equipment into department and reporting any faults within the departments, for example completing work requisitions. Responsible for the day-to-day cleanliness/tidiness of the service areas. The clinical support worker will only work under the guidance and direction of registered clinicians and/or assistant staff. Supporting with the setting up and smooth running of therapy sessions which include both 1-1 and group treatment sessions. Assisting in the delivery of therapy treatment sessions with direct oversight from the clinical therapists and assistant practitioners.
Working for our organisation, our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work. As part of the inpatient rehabilitation team, you will be based across Royal Blackburn Hospital on the Acute Stroke Unit and Pendle Community Hospital on the Stroke Rehab Unit. As a team we are committed to continuing professional development of our staff, and therefore we have a robust clinical supervision and appraisal system with lots of in-service training opportunities.
Responsibilities
* Assist in collating monthly infection prevention and control audit.
* Where required, be responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock equipment for patients, and receiving and processing deliveries.
* Maintain treatment areas and equipment to an appropriate standard in accordance with health and safety, infection control and other relevant guidance.
* Prepare and support the environment in preparation for meetings and training.
* Support clinical services with clinic preparation, patient groups and preparing patients for therapeutic intervention (including virtual/online sessions).
* Inputting or collating data, as requested, for service evaluation purposes.
* Undertake general administrative duties to support the clinical teams.
* Support the registered clinician/assistant in the delivery of assessment and treatment.
* Support (where appropriate) the delivery of a rehab programme treatment plan under the direction and supervision of a registered clinician.
* Support the collection of patient experience feedback. Arrange interpreters as required.
* Assist with visitors entering the service and manage telephone calls and messages, liaising with other departments/services.
* Manage emails and related actions; assist clinicians in gathering information from patients, relatives and other services (from a variety of sources including electronic patient records).
* Attend and participate in team meetings; use a range of techniques to overcome barriers to communication.
* Take part in regular supervision in line with supervision policy; share knowledge and experience with other staff and students.
* Participate in team and service improvement and governance activity; assist with staff induction and the delivery of service and organisational objectives.
* Be responsible for maintaining written or electronic clinical documentation in line with relevant policies, legislation, and guidance.
We are seeking to appoint a highly motivated and enthusiastic candidate, preferably who has previously worked in a healthcare setting and may wish to develop their clinical skills working with patients with newly diagnosed stroke.
Qualifications
* GCSE Grade 4 or above in English / Maths or equivalent
* A willingness to undertake the national Care Certificate
* IT skills including Microsoft Office 365
* Effective written and verbal communication skills
* Organisational and time management skills
* Desirable criteria: Completed Care Certificate
* Experience of working in a healthcare or care environment
* Work experience/volunteering in the NHS
* Previous experience of working with therapists
* Previous experience working with stroke or neuro patients
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a "+Zero Tolerance" policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust:
* Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata.
* This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
* Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
* Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS): If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act (2006), any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
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