Job Description Post Title Project Support Officer Salary £28k per annum Hours Full Time - 37.5 hour per week. Whilst the standard office hours will be 8.15am until 5.00pm, Monday to Thursday (Office) and 8am to 12:30pm Friday (Work from Home), the post holder will be required to work such hours as are operationally required for the proper performance of duties. There will be occasions when flexibility in working hours is required to support specific tasks and events. For example, working early or late to support a VIP visit or Growth Hub event or attendance at a particular meeting for which time off in lieu will be given. Overtime is not paid. Location Coventry Employment Terms 31 st of March 2026 Reporting Lines This post reports to the Project Manager. But on some day-to-day tasks and in the absence of the Project Manager the post holder will be directed by the Head of Projects as needs dictate. Purpose of this Job Description: Accountabilities : 1. Promote business investment and growth within SME businesses throughout the West Midlands region 2. Collect and analyse information on the objectives and priorities of local businesses, as well as project objectives 3. Work with the Project Team to lead on the successful delivery of the Supply Chain Transition Investment Zone project priorities and grow related activity across the region 4. Help ensure the sustainability of the Project Team by driving engagement with partners and stakeholders, as well as identifying new projects worth collaborating on in the region Responsibilities : 5. Provide all aspects of project support for programmes managed by C&W Business Solutions across the region 6. Maintain knowledge of the scale and scope of the local SME business support infrastructure and proactively develop relationships with SMEs across the West Midlands by identifying solutions to growth issues and pinpoint pathways towards resolving them with the objective of supporting business growth 7. Support the management of key projects and initiatives to ensure delivery to project timescales, business and stakeholder engagement and budget 8. Facilitate business engagement with local SMEs, large businesses and partner organisations to promote use and awareness of various projects 9. Support on strategic partner consultations and business consultations around regional and sub-regional business opportunities 10. Help manage relationships with key project stakeholders, colleagues, and businesses to maximise opportunities for local businesses and community organisations 11. Monitor, record and report progress and interactions using the CRM system ensuring accurate and timely records at all times 12. Help produce key data reports at the request of both local and central government, as well as those requests by stakeholders and Growth Hub Group management 13. Proactively network with the local business community, key stakeholders and enterprise organisations 14. Support events and workshops that raise the profile of various business support projects within the region 15. Share insights and intelligence gained from programmes with the project team and key partner organisations in order to inform future development plans for the team 16. Work collaboratively with the Growth Hub Group team to ensure the whole of the West Midlands is appropriately supported through internal and external projects, as well as various other initiatives 17. Keep informed about national and local policies and initiatives in respect of business growth and development, especially those that relate to SMEs 18. Maintain high standards of confidentiality and ensure compliance with data protection and information security standards 19. Identify and report issues relating to health & safety, maintaining an accident report system Person Specification Qualifications (essential) Completed a broad education including GCSE grade C and above in English Language and Maths (or equivalent) (desirable) Educated to degree level (or equivalent) (desirable) Relevant qualifications in business, economic development, business advice and guidance (desirable) Qualification in Project Management or Project and Programme related support Experience and Knowledge (essential) Good working knowledge of business and/or project management (essential) Experience of building effective working relationships, and of working in partnership with delivery partners, external suppliers and businesses (desirable) Previous experience in project management, contract management or business development support Skills/Abilities Demonstrate ability to cope with high volumes of work, to set and meet deadlines and targets; determine priorities and organise work and coordinate activities to provide an efficient service High level of communication and interpersonal skills, both written and verbal with ability to engage, influence and promote delivery to senior stakeholders, colleagues, and businesses Excellent project support and report writing skills Excellent networking skills and able to manage ongoing relationships Well-developed IT literacy to produce high quality documents (such as reports and briefings) and presentations (using MS Office packages) (desirable) Knowledge of Dynamics Customer Relationship Management (CRM) system or similar (desirable) A good understanding of business investment and public-sector decision-making processes Aptitude Demonstrates natural ability and personality that will build and maintain personal credibility and professionalism with client and partner relationships with a responsive can do attitude Circumstances Able to work flexibly to accommodate early and late working times from time to time Valid driving license and use of a vehicle insured for business use Equal Opportunities Understanding of the requirements of Equality and Diversity