Position: Ashes Operative Location: London Job Type: Full-time, 9 month fixed, term contract Salary: £30,555.20 per annum We're looking for a compassionate, reliable, and professional individual to join our dedicated Ashes Redistribution Project Team. This is a meaningful role, ensuring that ashes entrusted to us by families are handled, transported, and stored with dignity, respect, and care. Why This Role Matters At Dignity, every element of the end-of-life journey must be treated with the utmost respect. During this important project, you will play a vital part in ensuring that ashes collected from our London branch network are safely transported to South London Crematorium or Tottenham Cemetery for secure storage, processing, and accurate record-keeping. Your work will uphold the trust families place in us-ensuring every set of ashes is cared for with dignity, sensitivity, and professionalism. Your Impact and Responsibilities This role will be based primarily at South London Crematorium and Tottenham Cemetery, and will involve regular travel across our London branch network to collect and transport ashes. As an Ashes Redistribution Operative, you will: Travel between branches across London to collect ashes as part of the redistribution programme Safely transport ashes back to South London Crematorium or Tottenham Cemetery Verify, complete, and maintain accurate chain-of-custody documentation Handle, prepare, label, and store ashes with exceptional care and attention Maintain secure, well-organised storage areas in compliance with internal standards Prepare ashes for onward movement, family collection, or internal processes Follow all Health & Safety, regulatory, and manual handling procedures Communicate professionally with colleagues across branches and crematoria Uphold confidentiality, discretion, and dignity in every aspect of the role This is a role where accuracy, professionalism, and sensitivity truly matter. Contract Type & Future Development This position is offered as a 9-month fixed-term contract, aligned to the Ashes Redistribution Project timeline. However, as a growing organisation, opportunities may be available for colleagues who excel in the role. Individuals demonstrating the right values and professionalism may be considered for a permanent Funeral Service Operative position or other operational roles once the project concludes. Skills and Knowledge We're looking for someone who: Is comfortable with regular travel around the London branch network Understands the sensitive nature of the role and acts with deep respect Communicates with professionalism, empathy, and confidence Is reliable, organised, and able to follow precise procedures Works well both independently and as part of a small, trusted team Has strong attention to detail and accuracy in documentation Presents themselves professionally at all times Is physically capable of light-to-moderate manual handling tasks Holds a Full Clean UK Driving Licence (essential) What We Offer Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch! About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need. FCA Statement The FCA regulates us so that some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early.