Job Title: Managing Director – Greenfield Opportunity
Job Type: Permanent
Location: London
As the Managing Director for a newly established innovative, tech-enabled global law firm, you will serve as the operational and commercial leader responsible for building, scaling, and managing this market from the ground up. Working in close partnership with the UK Immigration Partner and US Headquarters, you will own strategy and execution across operations, financial performance, local partnerships, and relationships with corporate clients. You will ensure the country office operates as a seamless extension to the firms’ global platform - delivering a premium client experience, maintaining rigorous quality standards, and driving sustainable growth.
This is a highly visible builder role requiring strong operational leadership, financial fluency, regulatory awareness, and the ability to scale high-performing teams in a fast-moving, tech-enabled environment.
The Role
Country Leadership & Market Build-Out
* Launch and Scale the Country Office: Lead the establishment and growth of the firms UK presence, building operational infrastructure, local processes, and foundational partnerships.
* Own Local P&L: Drive financial performance for the country office, including revenue growth, margin management, cost controls, forecasting, and reporting to HQ.
* Strategic Market Development: Identify and execute local growth opportunities, including partnerships, and enterprise client expansion.
Operational Excellence & Infrastructure
* Operational Systems & Process Execution: Design and own all operational workflows within the hub.
* SLA & Performance Oversight: In partnership with legal leadership, monitor and enforce Service Level Agreements (SLAs), operational KPIs, and quality benchmarks across all in-country operations.
* Drive Client and Communications: In partnership with legal leadership, engage in a regular cadence of meetings and strategic communications with other Hub locations and US HQ.
Client Experience & Commercial Growth
* Client Experience Ownership: Oversee client onboarding, service delivery, and ongoing account management to ensure a consistent, premium experience.
* Escalation Management: Act as the senior operational escalation point for client service concerns, coordinating closely with legal leadership to resolve issues swiftly.
* Revenue Expansion: Partner with legal leadership and HQ growth teams to expand enterprise relationships, retain key accounts, and identify upsell opportunities.
* Billing & Financial Controls: Oversee local billing operations, collections, and financial reporting. Manage and approve the client billing process for the hub ensuring accuracy, transparency, and adherence to billing guidelines.
Technology & Data-Driven Management
* Technology Development: Act as a thought partner to continue building proprietary AI technology tools.
* Data-Driven Performance Management: Leverage reporting tools to monitor performance, identify operational bottlenecks, and proactively address service or compliance risks.
Qualifications
* Significant years of operational leadership experience, ideally within hyper growth start-ups. legal services, tech, consulting, or a regulated environment.
* Experience managing cross-functional teams and distributed stakeholders.
* Proven experience launching or scaling operations in a new market or country.
* Demonstrated P&L ownership and financial management experience.
* Highly comfortable with operational dashboards, CRM/case management systems, and driving technology adoption across teams.
* Builder mindset with strong ownership mentality.
* High judgment, structured thinker, and exceptional communicator.
* Comfortable operating in ambiguity while building scalable infrastructure.
To Apply
To apply for the position, please send your CV to Andy Shaw via the ‘apply now’ button.