Client Services Manager London Heathrow area £38,000 £40,000 DOE Monday to Friday | 08:00 17:00 (1 hour unpaid break) Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships. This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership. The Role As Client Services Manager, you will be responsible for: Managing and developing strong relationships with new and existing clients Leading, coaching, and developing the Customer Liaison team Ensuring all client queries are handled professionally and within agreed timescales Producing client-facing service and sales reports for senior management Analysing customer feedback, identifying trends, and implementing action plans Identifying opportunities to improve service levels and increase engagement Creating and implementing client service strategies that support revenue growth Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly Collaborating with internal departments to deliver a seamless client experience Delivering client service presentations and workshops where required About You You will ideally have: At least 3 years experience in a logistics / warehousing environment At least 3 years experience in a customer service management or supervisory role Strong communication and stakeholder management skills Excellent problem-solving and decision-making ability Experience producing client reports and working to KPIs Good knowledge of vehicle capacity, load requirements, and courier operations Ability to work calmly under pressure in a fast-paced environment Strong leadership skills with the ability to motivate and develop a team Key Attributes Professional, energetic, and highly organised Detail-focused with strong time-management skills Proactive and solutions-driven Confident working both autonomously and as part of a wider team Able to represent the business professionally in all client interactions