Senior Business Analyst - Major UK Retail Financial Services Provider (Technology - Programme, Project & Change)
Location: Edinburgh (Hybrid)
Contract: 6‑month FTC (strong likelihood of extension)
Function: Technology - Programme, Project & Change
About the Organisation
A leading UK retail‑based financial services provider is delivering a significant enterprise‑level transformation across its core insurance product set - Motor, Home, Travel, and Pet Insurance. The organisation is modernising its systems, platforms, customer journeys, and operating model to create a more scalable, efficient, and future‑ready technology landscape.
This role sits within the Technology function, specifically the Programme, Project & Change team - responsible for driving strategic change and delivering cross‑product transformation.
The Role
We are seeking a highly experienced Senior Business Analyst with essential enterprise‑level experience to support large‑scale transformation across multiple insurance products. You will work closely with the Enterprise Architect and senior stakeholders across Technology, Product, and Operations to ensure that business change aligns with the wider architecture strategy and cross‑product roadmap.
You'll be expected to operate confidently in a complex environment, using strong facilitation skills, deep analytical capability, and the ability to influence at senior levels. Experience working in both Agile and Waterfall delivery environments is essential.
Key Responsibilities
Lead workshops across business and technology teams to capture requirements, define scope, and establish alignment across multiple insurance products
Conduct structured, enterprise‑level requirements gathering across Motor, Home, Travel, and Pet insurance
Partner closely with the Enterprise Architect to ensure change aligns to the target architecture and cross‑product design principles
Analyse and map current‑ and future‑state processes, identifying dependencies and opportunities for simplification or standardisation
Engage, influence, and manage senior stakeholders, resolving conflicting priorities and supporting strategic decision‑making
Produce high‑quality BA outputs including BRDs, user stories, process maps, acceptance criteria, epics, and impact assessments
Support solution shaping, option evaluation, and future‑state design discussions
Work effectively across both Agile and Waterfall frameworks
Assist with testing, operational readiness, and the embedding of change into BAU
Provide guidance or support to junior analysts within the Technology change teamWhat We're Looking For
Essential:
Significant experience as a Senior Business Analyst within financial services, insurance, or other regulated industries
Proven enterprise‑level experience within large, multi‑product organisations
Strong understanding of enterprise architecture, system flows, and cross‑product alignment
Expert-level stakeholder engagement skills, including managing senior or challenging stakeholders
Strong facilitation skills, including leading workshops and structured requirement‑gathering sessions
Proficient with Agile and Waterfall delivery methodologies
Excellent analytical, communication, and documentation skills
Ability to operate confidently in complex, fast‑paced hybrid working environmentsDesirable:
Design experience (service design, journey design, or process design)
BA certifications (e.g., BCS, IIBA)
Experience within large, matrixed organisations undergoing transformation
Understanding of regulatory or operational resilience requirementsWe use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.
Candidates will ideally show evidence of the above in their CV to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy and operates as an equal opportunity's employer.
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