I am delighted to bring a career-defining Head of HR Operations role to the market on behalf of an outstanding client in the professional services sector. We are seeking a dynamic senior leader to shape and elevate the global HR operations landscape for a growing international organisation. This is a rare opportunity to drive a multi-year HR technology transformation, and a new HR operational framework that will redefine how the People function delivers value across regions.
The organisation is undergoing a significant evolution in how it operates globally. A new HR operating model is being introduced, regional leadership structures are being established, and investment is being made in a large‑scale HRIS and payroll transformation programme. The Head of HR Operations will sit at the centre of this change, guiding both the day‑to‑day operations and the design of the future global HR ecosystem.
Key responsibilities:
Lead a Tier‑1 HRIS Transformation
A major replacement of legacy systems is underway, with preparation for a global payroll RFP and a likely move toward a leading enterprise HRIS platform. Over the next several years, the organisation will be redesigning its core processes, data structures, governance, workflows, and service model for a digital-first future.
You will play a critical role in:
* Establishing the foundations for implementation, process mapping, data governance, service design and operational readiness
* Defining how HR processes translate into system configuration and workflow
* Ensuring the operating model and technology evolve in lockstep
* Partnering closely with IT as HR technology transitions into a product‑focused ownership model
* Setting the global standards for data, reporting, and analytics usage
* This is hands-on design leadership with significant influence over how the future people experience will be delivered.
Build and Lead a Scalable Global People Operations Function
Alongside transformation, you will oversee multi‑region operational delivery and develop an aligned People Operations model.
Key areas of ownership include:
* HR service delivery across the employee lifecycle
* People data, reporting, and analytics
* Payroll oversight in partnership with regional teams
* Global mobility operations
* Policy, governance, and operational controls
* Consistent global processes, documentation, and knowledge resources
* You will ensure the function is efficient, resilient, and prepared to support the organisation’s growth, strengthening the current state while designing the future.
Process Integrity, Governance & Risk Management
* Maintain robust governance across all core people processes (onboarding, contractual changes, data updates, exits, and documentation) while driving end‑to‑end process optimisation.
* Conduct routine reviews of operational risks, controls, and policy adherence to ensure compliance with internal standards, regulatory expectations, and audit requirements.
Self‑Service, Enablement & Knowledge Management
* Build and maintain operational playbooks, knowledge libraries, workflow guides, and manager toolkits to strengthen self‑service capability across the organisation.
* Ensure process documentation is embedded, universally understood, and actively adopted, not simply produced.
Experience & Capabilities Required
* Strong knowledge of HR technology, platforms, and digital enablement.
* Implementation and delivery of a tier-1 HRIS platform in a transformation environment.
* Significant leadership experience within People Operations / HR service delivery in a global or multi‑jurisdiction environment.
* A proven ability to operate strategically while remaining hands‑on and accountable for outcomes.
* Expertise in HR operational frameworks, governance structures, data management and service delivery models.
* Demonstrable experience building scalable operating models and embedding continuous improvement.
* Commercially minded, with the ability to balance efficiency, risk, cost management, and employee experience.
* Credible leader capable of influencing senior stakeholders across HR, Finance, Risk and Technology.
The Team
You will lead a multi‑disciplinary team including People Operations, Data & Analytics, Global Mobility, Payroll, and Governance & Policy, with team members based across several UK locations and working closely with regional colleagues around the world.
How to apply
This role offers a competitive package and hybrid working. If you would like to learn more, please apply or contact Anton Blades at Frazer Jones via for a confidential discussion. We are recruiting heavily across the HR operations/HRIS/HR technology space, so even if this project isn’t the perfect fit, I’d still love to connect.