We are seeking an experienced Property & Estate Management Officer to help maintain safe, high-quality homes and estates. You will survey and assess our homes, supporting resident-focused improvements while working with colleagues and contractors to deliver quality and value across Cardiff. Be part of an award-winning team making a real difference to peoples lives, homes and communities.
As a Property & Estates Officer you will be working on a patch across Cardiff, engaging with residents, staff and contractors as well as managing properties. Every day is different and varied and can be challenging. The main responsibilities of the role include:
* Identifying and resolving problems that residents have reported in their homes, including damp and mould inspections.
* Undertaking stock condition surveys and assisting with future cyclical planned maintenance works for your patch.
* Making sensible investment decisions about future works.
* Undertaking fire risk assessments in blocks of flats (Training Provided).
* Undertaking safety/ Compliance checks and assessing risk.
* Proactively leading, managing and developing the team of site staff in line with the WWHG way.
* You will enable the delivery of services to our residents by providing effective support to all departments and front-line staff within the Group.
To succeed in this role, you must be genuinely passionate about making a difference to our residents and able to use your initiative to deliver top-quality customer service. You should have a positive and flexible attitude, with strong values that align well with WWH values. As a confident communicator, we expect you to put the customer at the centre of our decision-making process. This involves engaging in What Matters conversations with individual residents and participating in Have We Listened consultations with groups to make informed decisions.
We are looking for someone with a strong customer-focused and empathetic approach, who can thrive both as part of a small, busy team and when working independently. You will need to be confident in organising your own workload and making sound decisions. The ideal candidate will bring a combination of technical knowledge, skills and personal qualities, including an in‑depth understanding of property maintenance and the ability to diagnose and resolve common building defects/issues as well as complete property surveys. Just as important are excellent customer service and interpersonal skills, as this role involves working directly with residents in their homes in a front‑line housing setting. You should hold a Level 4 qualification within the Construction Industry or be willing to work towards one. Strong communication skills are essential, along with a commitment to delivering a high-quality, friendly, and customer‑oriented service. We also value self‑awareness and a drive for continuous improvement, both for yourself and those around you. Finally, we’re looking for someone with a proven track record in the construction industry, a housing association, or a similar role, with the skills and experience to meet the responsibilities outlined in the role profile.
Essential and Desirable Criteria
Describe the skills, knowledge, and behaviours that make you a strong candidate for this role. Include specific examples of relevant experience, qualifications, or training. Additionally, highlight how you meet the essential and desirable criteria outlined in the role profile.
About Us
We are one of the leading housing providers in Wales, providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011 to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.
Benefits
* Salary £40,718 - £45,355 per annum.
* Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
* 25 days annual leave, increasing to 30 days with service; ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
* 9 Bank Holidays per annum, including an extra day at Christmas!
* Opportunities to develop and grow.
* Regular feedback, training and support from your manager and team.
* Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
Location
The role is based in Cardiff and the South Wales area. You will be patch based and work from our Cardiff office when required.
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