Job Description
Closing date: We are seeking a Customer Service Leader to join our team. Location: 8 McDonald Road, Edinburgh Pay: £13.99 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
We offer dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all products in our stores.
Key Responsibilities:
* Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
* Ensure that the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers
* Support your manager by deputising when they're not working and delivering a variety of HR processes
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Requirements:
* A genuine care for the needs of customers and members
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
* Great people skills, with the ability to build positive relationships with customers and colleagues
* Strong organisational and problem-solving skills
* A desire to learn, grow and develop your leadership skills
* The flexibility to work a range of different shifts
Benefits
* Full, paid training and dedicated support for your personal development and career progression
* 30% discount on all products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream– a money management app giving you access to a percentage of your pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Rota shared three weeks in advance and accessible on your phone