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Here at Owens Group we are looking for an enthusiastic & conscientious person to join our Customer Services/Planning team based in Carrington.
Shift Patterns Available - Monday - Friday.
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"
Key Accountabilities
* Carry out tasks largely unsupervised to cost and quality standards.
* Plan ahead - tasks and resources
* Liaise with internal/external customers to resolve problems.
* Collect, analyse, and distribute information/data.
* Provide professional/specialist advice both internally and externally.
* Developing relationships with external customers, suppliers.
* Stay abreast of changes in technology, markets, competition, legislation and apply to the operation.
* Specify and ensure levels of support service are in place.
* Prioritise and co-ordinate workloads
Specific Qualifications/ Job Training
GCSE/NVQ standard. Experience of working at a similar level.
Specific Experience
Traffic management
Problem solving/logical thinking
Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.
Specific Skills
Good communication skills, interaction at all levels internal and external.
Geographical knowledge
Team player with a flexible "Can-Do" attitude
Attention to Detail
Company/Industry Knowledge
Distribution/Logistics/Supply Chain Environment
Specific Key Accountabilities
1. Ability to develop on-going rapport and develop strong professional relationships with customers as well as colleagues.
2. Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.
3. Be the point of contact for all customer enquiries.
4. Adhere to customer services procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.
5. Communicate with customers by email and partake in meetings accordingly.
6. Provide help and advice to customers using organisations products and services.
7. Process any returns correctly, obtaining photographs/paperwork of shot loads - adjusting systems and communicating as required.
8. Compiling and monitoring of customers reports.
9. Ensure all collections and deliveries have been booked and confirmed correctly, especially outside of working hours.
10. Updated internal systems with delivery information as well as failure and discrepancy logs.
11. Support the wider Customer Services Team during busy periods.
THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS
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