Telford & Wrekin Council is seeking an enthusiastic, organised, and conscientious individual for the Connect to Work programme, an intensive support service for people with disabilities, long‑term health conditions, or other disadvantages, funded by the Department for Work and Pensions.
Responsibilities
* Serve as the first point of contact for programme participants via phone, email, and in‑person meetings.
* Receive, assess, and respond to referrals, providing basic information about the programme.
* Enter and manage patient data accurately and efficiently while ensuring confidentiality and compliance with the council’s data security policies.
* Process and record expenditure and handle petty cash.
* Support the development and improvement of the programme’s administrative processes.
Qualifications
* Strong communication skills in written, verbal, and in‑person contexts.
* Confidence in using computers and the ability to learn new systems quickly.
* High level of accuracy in data entry and record‑keeping.
* Experience in similar customer‑facing administrative roles is an advantage but not essential.
Benefits
* Competitive rates of pay
* Automatic access to a secure, flexible and tax‑efficient Local Government Pension Scheme
* Staff benefits and discounts including salary sacrifice schemes
* Free on‑site parking
* Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
* Free access to our employee assistance programme and confidential counselling
* Flexible and mobile working policy, including a hybrid model of time spent in the office and at home
Contact
For an informal chat about the role, please call Karen Harrison or Rachel Horth on 01952 382888. Detailed information about Connect to Work is available on gov.uk through this link: https://www.gov.uk/government/publications/connect-to-work. CVs will not be accepted.
We celebrate a diverse and inclusive workforce and provide equal opportunities for all. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check.
We do not hold a sponsorship licence for visa.
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