The Business
Our client is an industry leading manufacturer and provider of innovative products, systems and services.
The Role
The Customer Service Coordinator plays a key role in delivering exceptional customer service and technical support to clients, key duties include-
* Collaborate with colleagues and cross-functional teams to enhance customer support processes and improve overall service quality.
* Accurately document all customer interactions and technical issues in the CRM system for future reference and analysis.
* Escalate complex or unresolved issues to senior support staff or engineering teams when necessary.
* Respond promptly and professionally to customer inquiries through phone, email, and social media channels.
* Provide clear, step-by-step guidance to help customers resolve technical issues efficiently.
* Diagnose and troubleshoot product or service-related problems to identify root causes and deliver solutions.
* Follow up with customers to confirm issue resolution and ensure a high level of satisfaction is maintained.
What they're looking for
You will be a customer service professional who can demonstrate the following attributes-
* A background in customer service or technical support roles, with a strong focus on delivering high-quality service to customers.
* Good verbal and written communication skills
* Troubleshooting and problem-solving abilities, with good attention to detail.
* Keen to learn and adapt to new technologies, systems, and tools in a dynamic support environment.
* Proficient in using CRM platforms and other customer support tools to manage and document interactions.
* Remains calm, composed, and empathetic when handling difficult or frustrated customers.
* Ability to work both independently and collaboratively within a team environment.
What's on offer
* Attractive salary and comprehensive benefits package including hybrid working
* In-depth training and continuous opportunities for professional growth.
* A positive, collaborative, and supportive team culture.
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: Hybrid remote in Bury BL0 0HJ