Job Description
Service Administrator, Coventry\nSalary – £25,000 pro-rated\nMaternity Contract – Minimum 6 months\nJob Description\n * Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision\n * Receive customer requests and prepare documents related to processing returns, servicing and exchanges\n * Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms\n * Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation\n * Schedule Field Service repair calls and co-ordination of Field Service Engineers\n * Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes\n * Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)\n * Maintaining CRM system\n * Managing and directing telephone enquiries to the correct staff resource\n * Assisting with the preparation of business Key Performance Indicators (KPI)\n * Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building\n * Organisation of refreshments and catering...