Overview
East Suffolk Services Limited invites applications for a Support Officer role in the Public Realm service. The position is based at Ufford, Woodbridge, Suffolk with postcode IP13 6ET. Salary £28,598 - £31,022 per annum, Band 4. Hours are 37 hours per week. Contract is Fixed term for 12 months.
Be part of a dynamic team that makes a difference. We deliver essential local services to the community and support local businesses across our district.
This is a fantastic opportunity to support, and give back to, your local community.
Your role
You will provide high-quality customer service and administrative support, dealing with enquiries in a friendly, professional, and courteous manner whether face-to-face, over the phone, or via email. You should have a good working knowledge of Microsoft Office packages and be able to perform effectively under pressure while managing a high volume of calls and correspondence. Strong written and verbal communication skills are essential, with the ability to relay information clearly, concisely, and efficiently.
A key part of this varied role involves responding to customer feedback, including compliments and comments, and ensuring all complaints are managed in accordance with company policies and within agreed timescales. You will work closely with colleagues across the Public Realm service area, primarily supporting the Grounds Maintenance team, and also the Building Cleaning team. You will liaise with other departments and external clients, building and maintaining positive working relationships and communicating effectively with Assistant Managers, Supervisors, and Operatives.
A strong understanding of GDPR is essential to ensure accurate record-keeping and the appropriate handling of information to maintain compliance.
What you will need
* Proven experience of working within a varied administrative role
* Ability to prioritise and multi-task effectively whilst working to tight deadlines
* A working knowledge of Microsoft Office packages
* Good understanding of GDPR regulations
* Be an effective communicator and hold excellent organisational skills
* 5 GCSEs (Grade C or above) or equivalent which include English Language and Mathematics
* NVQ Level 3 in Business Administration or Customer Services (or equivalent) or considerable experience in similar role
* As part of this role, you would be required to travel between our Ufford and Lowestoft offices
Benefits
* A top-tier health and wellbeing package through Canada Life, including online access to UK-based GPs and life insurance
* A competitive, matched pension scheme through Royal London
* Access to support networks and wellbeing initiatives, including mental health resources and specialist counselling
* Learning and development opportunities tailored to your role and personal goals
* Exclusive discounts on technology, holidays and travel, fashion, health and beauty, and more
* A car benefit scheme and cycle to work scheme to support your commute
For more information on our benefits, see our employee benefits brochure.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (pdf)
Step 2 - Complete the Supporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Applications submitted in other formats cannot be accepted.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our career site.
East Suffolk Services Limited, a brand-new company launched on 1 July 2023, is an exciting place to work delivering essential local services across the district. We value our staff and are committed to investing in them and providing a positive culture and rewarding careers.
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