Store Manager - 28.5 hrs - West Bridgford
Your role in the JoJo story – do you dream of a role where you can make meaningful contributions that finish in days well spent? If you’re ready to begin a fabulous adventure and you’re passionate about retail, we have the perfect role for you!
Each JoJo store is unique, whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers. Our Unique Selling Point (USP) is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.
A Peek Into Your Daily Adventures
* Making sure your team is equipped to uphold our B Corp principles and USP.
* Own the overall performance of your store within an Omni‑Channel setting, managing all Ship from Store orders and Click and Collect orders to satisfy customer needs.
* Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets.
* Stock accuracy is of great importance to fulfil in‑store and Omni orders; you will be skilled at stock control and stock integrity principles.
* No job will be too small for you and you’ll create a fun, lively and safe environment for our customers and your team. You will lead by example by including yourself in all operational tasks.
* You will find training and team development enjoyable and will use all training resources to the fullest potential, including embracing virtual and digital training for yourself and your team members.
* Outward ambassador of our B Corp principles, driving the culture through all business practices and team management.
* Organise rotas holiday allocation in a fair way.
* Delegate responsibilities fairly which will stimulate and offer development throughout the team.
A typical week would be 3 x 7.5 & 1 x 6 hour shifts however, flexibility is required in line with store requirements.
Skills That Make You Shine
* Previous experience as a Store Manager within a retail environment.
* Previous customer service and sales experience.
* Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
* Demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
* The ability to train and develop your team.
* Strong analytical ability.
* Great communicator with the ability to manage the concerns of the team.
* Keen eye for detail.
We will only recruit individuals who are over the school leaver's age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland, please click the following link: https://www.gov.uk/know-when-you-can-leave-school
Our Culture
* Be a brand ambassador, safeguarding our values and ethos.
* Demonstrate honesty and respect in every interaction.
* Foster collaboration and open, active listening.
* Take ownership of all aspects of the role.
* Proactively find solutions to problems.
* Lead a team.
Perks And Benefits
* Extra day of annual leave for each year you’re with us, up to 38 days.
* Birthday off and celebrate!
* Non‑contractual bonus scheme.
* Enhanced pension scheme.
* Cycle to work scheme.
* Financial wellbeing app – pay yourself 40% of your earned wages whenever you.
* Smart Money Cymru saving scheme – you do not need to live in Wales.
* Flexible work options.
* Social events.
* Employee recognition programme.
* Volunteer days to support our communities.
* Health and Wellbeing hub.
* Specsavers voucher – free sight test and contribution towards glasses (T & C’s apply).
* 40% off JoJo branded lines.
* Ongoing learning and development opportunities.
About JoJo Maman Bébé
We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. We’re not just about selling products; we’re about creating a warm, community‑centric environment for our employees and our customers. From over 50 locations across the UK and Ireland and a thriving e‑commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.
As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well‑being of our teams and our customers.
We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop and retain the most talented people, regardless of background, to make sure we grow our company sustainably and inclusively.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Customer Service – Retail
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