Job Description
We are seeking a forward-thinking Director of Ecommerce & AI Transformation to lead the evolution of our ecommerce channel and spearhead the strategic adoption of AI across the business. This role is responsible for driving online revenue growth while implementing intelligent, data-driven capabilities that improve customer experience, operational efficiency, and commercial performance.
The successful candidate will own the ecommerce development roadmap, optimise digital trading performance, and deliver AI-powered innovations across merchandising, marketing, content, search, personalisation, and customer operations. This is a pivotal leadership role that combines commercial responsibility with advanced technology enablement.
Key Responsibilities
Ecommerce Leadership
* Develop our Ecommerce capabilities to support sustained revenue and margin growth.
* Lead onsite experience, digital trading, merchandising, conversion rate optimisation (CRO), search & navigation, and content strategy.
* Shape and deliver the ecommerce roadmap, ensuring the platform continuously evolves to meet customer needs and outperform competitors.
* Oversee day-to-day site performance, ensuring robustness, speed, usability, and commercial effectiveness.
AI Transformation...