Our client located in Bexleyheath, is seeking a Medical Reception Manager with a minimum of two years experience as a Medical Receptionist.
Reports to: Senior Partners and Management Team
Hours: 37+ hours minimum 4 days
Duties
1. Responsible for the day-to-day management of the reception team ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Management Team as necessary.
2. Responsible for the management of the staff rota for the reception
3. To offer general support to the practice team and project a positive, friendly, and professional image to patients and other visitors, either in person or via the telephone.
4. To carry out receptionist duties when required/necessary to do so.
5. To pro-actively work to diffuse complaints at an early stage at Reception. Work alongside management team in responding to complaints.
6. To work with the Management Team to ensure that the Practice fulfils its CQC requirements and staff receive all necessary training.
7. To manage the various appointments screens daily.
8. Assist the Management team in updating all policies and procedures relating to Reception Team.
9. Ensure adequate staffing levels across multiple areas in line with agreed policy liaising with Manage...