Description Billing and Admin Manager £36,000 – £40,000 plus great benefits (Work Level 6A) Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office a couple of days per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ). We’re looking for a Billing and Admin Manager to join the Billing and Admin team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’. Why this role matters As Billing and Admin Manager, you’ll lead a team responsible for Co-op’s invoicing and administrative processes. You’ll make sure all billing activity is accurate, compliant, and delivered on time, while driving improvements that help us work smarter and more efficiently. This is a key leadership role where you’ll manage relationships with internal and external partners, manage performance, monitor critical metrics, and act as a centre of excellence for Accounts Receivable billing across Co-op. What you’ll do • Lead, mentor, and develop a team of approx.10, allocating workloads and ensuring work is delivered to agreed SLAs and critical metrics • Manage the end-to-end billing process – from invoice creation and validation, through dispatch and query resolution, to accounts receivable and ledger reconciliation • Lead all aspects of invoice processing and dispatch for all Co-op businesses • Manage and resolve complex queries and disputes, ensuring compliance with regulations • Support billing for independent co-operative societies and promotional invoicing • Make sure queries are owned through to resolution, building strong relationships with key partners • Act as the billing expert for finance transformation projects, including SAP implementation • Drive a culture of continuous improvement and service excellence within CBS • Manage relationships with key partners and provide accurate reporting on performance and risks • Support internal and external audits with timely and accurate information What you’ll bring • Proven experience in invoicing, reconciliations, and accounts receivable • Strong leadership skills with experience managing and developing large teams • Excellent communication and relationship-building skills • Ability to manage complex queries and influence key partners • Strong analytical skills, with the ability to turn data into insights that improve services and processes • Intermediate Excel skills; you’re confident working with large data sets (pivot tables, VLOOKUP, other formulas) • Experience working in a shared services or similar environment and thriving in a fast-paced setting • Experience with ERP systems (SAP, Oracle, MS Dynamics 365 or similar) • A service mindset – taking ownership of queries and managing them through to resolution Why Co-op? At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive: • An annual bonus (based on personal and business performance) • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Access to a subsidised onsite gym (at our Manchester HQ) • 30% discount on Co-op products and 10% off other brands • Stream – early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • Training and support for your development and career progression • Cycle-to-work scheme A place you’ll belong We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion Please note that we may close applications for this role early. As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed. CBS